I have kept brochures from Granite Transformations since 2012. I was always intrigued by their process. We finally made the decision to redo our counter tops but we did not want to replace our back splash as we still liked it very much and we have a 400 pound stove we didn't want to have to disconnect or move. So regular stone replacement was out. So I finally made that call.
From my very first phone call to the company I dealt with professionals.
They are smart enough to know a well informed front line receptionist is a vital key to good customer service.
Our design appointment brought very knowledgable designers to our home who answered all our questions, and there were many. We still had a few logistical questions and wanted to see some of their work and so were invited to the showroom to see first hand how things would be done. While there, their installer actually came out of the shop to answer some of the site-specific questions we had and even gave us some advice on the type of faucet that would best suit our needs. (And he was right!)
The next step was templating. It is an amazing and very exact process, which we were very intrigued to watch. Again, the templater who also happens to be the owner, gave us some design advice that turned out to be spot on and exactly what we wanted even though we weren't sure of it at the time. At the same time, he engineered a solution to getting the counters in without moving the stove. Unbelievably competent!
The installer was then back to do the job. This guy, like all that came before him, really knows his stuff. He had some tight parameters to work with within our kitchen and he did a great job. Now I will say we had a couple of scuffs on one wall and some window trim and a small scratch on our stove, but given what he had to do and the space that we asked him to do it in, we were not surprised or worried about that. The wall took 10 minutes to fix. This is the ONLY reason that I did not give 5 stars. I think there is always room for a little improvement! But they really are a 5 star company!
But from beginning to end, Granite Transformatioins is a professional, friendly, customer oriented company to deal with. Our counters look absolutely fabulous. We could not be happier. They made sure we were always on the same page all the way along, with letters explaining the next step and our obligations to be ready for them.
This is a GOOD company. They really care about the customer's experience. I would not hesitate to use them again if the opportunity came up and I would not hesitate to, (and already have) sing their praises to my friends.
If you are considering this work, do it! It is slick, clean, basically mess-free, and installed in one day. Couldn't be easier! We are SOOOO glad we did it. The counter tops look absolutely fabulous! And Bonus! We have a gorgeous new black stone BLANCO sink! I love my kitchen again.
Thanks Granite Transformations, for a GREAT experience!