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Colonial Countertops - Courtenay

Colonial Countertops - Courtenay

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4.6 Google Review
2989 Kilpatrick Ave #1, Courtenay, British Columbia, V9N 8P1, Canada
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Refresh Reviews 4.6


Jun 13, 2019
I'm so grateful for their understanding and customer service!

Dec 6, 2018
Wow these guys are great. From start to finish. Knowledgeable staff with great service. Would recommend them all day long!

Feb 4, 2019
Gloria sold it, Matt measured it, Alex and Rob installed it...all of them were really helpful from the beginning until the end. Gloria was great with communicating via email and phone. Very helpful with making the decisions and giving some advise. Matt came our house to measure to make sure everything was what we wanted. Countertop was ready and was able to be installed before our projected date. Alex and Rob were really helpful after installation... giving lots of advice on counter care. Our kitchen is soooo beautiful. Thank you for the great staff and product... a pleasure to work with you! Rich and Kaoru Reynolds

Dec 6, 2018
I ordered my countertop on November 13, the fellow I spoke to said it would be 2 weeks to complete... and they would cut the hole for our sink!! woot.. great... well. paid for it when I ordered it, no receipt given except the debit machine receipt. hubby dropped the sink off to them a few days later.. no receipt either.. you know, saying we have your sink and won't lose it. this morning I called, told the lady who I was, spelled my name twice... she didn't think they had an order in our name... !!! looked again... then told me I had to bring in the sink so they could make a hole. she sounded totally befuddled and I said we dropped off the sink and you better have it! so I have almost no evidence of anything!! she said "if they do have it it could be ready "tomorrow or Friday" (tomorrow is Friday) she sounded so vague and befuddled I seriously wondered if they let a stranger answer their phones. So we went over there to talk in person and make eye contact. I opted to wait in the car because I was too angry. Through the window I watched my husband talking to them. one woman talking to him with her arms crossed in a Donald Trump stance.. when hubby came to the car, it had boiled down to, we are small potatoes, not as important as big contracts... they don't give receipts upon people ordering things.. ??? where's judge Judy when we need her? because.. we aren't a large contract with bags and bags of money... meh... our order's not very important. they get to it whenever... we've had no kitchen sink for 4 weeks... but whatever... not their problem they clearly don't want our business, and when I entered their store, they should have shooed me out the door. We can't pick our countertop up on Saturday (if it's even ready... ) although their store is open that day, you aren't allowed to pick up on Saturdays. because they don't open for the convenience of their customers. I was prepared to bring the measurements for the other counters, so we can finish our kitchen. But because our business is not important to them. I have to find someone else to make them for us.. this means our kitchen won't match. so the other countertops we wanted will have to be procured elsewhere... Susan Harrison

Apr 3, 2018
Awesome success! The installers have just left, and the job is beautiful. I cannot look away. The whole experience was A1, great help in the showroom, skilled techs for every step including suggestions that I hadn't considered. Why use anyone else? KTH

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Opening Hours

Mon:8 am - 5 pm Today
Tue:8 am - 5 pm
Wed:8 am - 5 pm
Thu:8 am - 5 pm
Fri:8 am - 5 pm
Sat:10 am - 3 pm

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