Courtenay Appliances

They easily have the best selection in town and their staff truly understand their products. When they didn't have what I wanted in stock they found it and ordered it in for me. A higher quality product than what the big box stores offered and a better price too!

Excellent service just gave them the info of what I wanted Stewart did the search for products to fit

We purchased all our appliances from Courtenay Appliances when we built our first home 6 years ago, and again this summer building another home. Our experience has been excellent both times, everyone of the staff are helpful, extremely knowledgeable and professional. The showroom is beautiful, and bigger than it used to be so we really enjoyed browsing and admiring all the gorgeous appliances and we fell in love with the Hestan range and BBQ. On the wish list for our next build.

Hi Chantelle , I'd like to say that after trying to deal with the Jenn-Air complaint department and after too many service calls and then being ignored by Jenn-Air you came forward and helped us out of the situation we were in with this appliance. We are very thankful to you for this and for the time you put into this matter. We are very happy with the new appliance. Thank-you Maggie.

Tried three times to purchase appliances there. First time was a gas range. All products that I was interested in were back ordered (not their fault) but what was apparent was how little the sales people actually knew about the features of some very expensive products. Also getting pricing seemed to be some arcane process of looking in a binder, checking various websites and conferring with colleagues. None of it left me feeling they knew what was going on. However we like to try and support local business. Second time was for an expensive dishwasher. They actually didn't have to do anything except take my order as I told them the exact model number I wanted. Happy to take my order and was told that delivery would be in another two weeks and they would call if there were any problems. Two weeks later I call for a delivery update and the dishwasher was back ordered from day one and delivery would be another month at least??? Not impressed and the order was cancelled. Finally went in to buy a wine fridge. Was shown one fridge only and the sales person could not figure out how to change the temp on it, I had to show her how and was then told the fridge was about $1100.00. Well when we go to get some further details the prices was actually $2,500! Was told that built in wine fridges are very hard to find for under $2,000 which is complete fabrication. Just do a Google search....they are everywhere. Again they knew nothing about the products they were selling. So that was it. Again, we try to buy local and support the "specialty" store, but for that I would expect some level of higher service. This store has no stock so everything is ordered (fine...I'll wait for a bit to support them), but they also have no knowledge of their products, the pricing of the products they carry, nor do they follow up like promised. Buying local is a two way street. I'll pay a bit more and I'll put up with a bit more, but for that I expect knowledge, support and service. After all that is why you buy local. Unfortunately this store offered none of that and I would recommend you can get the same service and probably better delivery at a big box appliance store. I hope they improve the local experience.