My Home Kitchen & Bath

My husband and I received excellent service from My home kitchen and bath, Burak worked very hard to help minimize the stress of dealing with a renovation. They were always available to help and were very accommodating from the moment we walked in the showroom until the moment the counter top was installed. We were able to stay within budget and are in love with our new kitchen!

we recently bought a house and wanted to renew the kitchen. a friend of mine referred My home kitchen. from the first minute i walked in to their showroom everyone was very welcoming and friendly, they offered us some coffee and tea which was very nice of them, their store manager Cem took care of us he was very clear with the ideas and suggestions which made us save money, very attentive with all the steps. most importantly my wife loved the new kitchen. definitely would go back there next time.

Excellent product and excellent customer service. The staff is very patient and helpfull. They made sure our design was perfect and were always available for questions and concerns. Ken. M

I walked into My Home in search for assistance in renovating my kitchen. Upon entering My Home the first time. There was 1 sales associate in the back. Understanding the pressures of retail on the weekends, I decided to browse through the showroom until the associate finished wrapping up what she was doing. (Alone with no other customers in the showroom aside from myself & my boyfriend). About 15 minutes go by and we signaled for her attention, she saw us and to my understanding acknowledged us so we decided to wait until she came out to greet us. Standing in the showroom now 30 minutes and she still did not come out to assist us. She never came out..... I left abruptly, and very upset.My boyfriend convinced me to give My Home another chance. Weeks later we walked right in and were immediately greeted by Arnold. Arnold was amazing super attentive, saw my vision, worked with us and explained the nature of the work and any waiting time thoroughly. Coming from a retail background we understand at times it’s out of the company’s hands and it falls on waiting for the manufacturers, contractors and etc. Arnold helped us design the kitchen plans in November of 2018 and we were aiming to begin the kitchen process in February of 2019. We decided to give an ample amount of time so that everything would be done efficiently. We received a call in January saying our kitchen cabinets were ready and that we would just need to provide them with a date that they would relay back to the contractors to see what worked. I gave them a date a month in advance. Weeks went by and we did not here word back from Arnold. I contacted My Home twice a week for 1 month before our set date. No one ever called me to communicate anything to me. I became fed up and decided to pop in and see the manager myself since no one would give me a reply. We were told that Arnold was no longer with the company. No one contacted me to let me know they would be my re-assigned designer. Not one ounce of communication was administered from their part. I spoke with the manager Gem & he was understanding of our situation and was able to work with us and explain what the hold up was. I explained to them that we understand hold ups and other projects are also in line. What I do not appreciate is not being communicated with when they say they’re going to communicate. You can’t tell a client “i’ll find out and call you back”....and never call back. There should be no reason I am hounding you for work that I already paid for to just be told excuses. They drop the ball a lot when it comes to communication. I’m told I’m working with Gem and then another woman becomes my associate who by the way never calls or reaches out so I don't even know her name. (Professional huh?). The Customer Service here is horrible!. They are short staffed and for that I can understand the push back but they lack in basic communication. It is now 3 months later and our kitchen is incomplete, the countertop has pencil writings on it, there is an additional sink that they brought by accident and never took it back and then they asked me to drop the sink off...absolutely not! . I communicated with the manager and still no assistance. I will never do business with this company ever again. Nor will I refer them to anyone. Communicate with your clients. If the contractor can’t do a specific date...call me...If the cabinets aren’t fully finished....call me and tell me what the hold up is so i can have a piece of mind and not have one of the most exciting projects done in my first home become the most stressful. Final Update June of 2019: JUNE!!!..Very mediocre job. The backsplash was cut uneven and it shows, pencil markings still noticeable! & now I can’t put up my range without spending more money because they couldn’t communicate the process. It’s almost a joke at this point.

Excellent service and knowledge. Ask for Bilal. He is great and fast when putting together designs!