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Jade Stone Halifax Ltd Countertops

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2.5 Google Review

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60 Highfield Park Dr, Dartmouth, Nova Scotia, B3A 4R9, Canada

(902) 469-5233 jadestone.ca

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Don Manning

May 20, 2019

Ordered countertop for kitchen and bathroom through kent's. Received a call for them to measure. They said they were about 10 minutes away. We had not received any prior warning. When he was measuring the bathroom he specifically asked where we wanted the faucet. Told him as it was a vessel sink it had to offset to the side. He agreed and all measurements were completed. They came to install the countertops about a week and a half later. Installers were great.they forgot backsplash but made arrangements to have it installed later that morning. During the install we noticed the faucet hole was in the wrong place. It was not offset as needed. Later in the week received notification the new countertop would take another week to have installed. We had a Plummer hook up the kitchen water supply as that counter was ok. We needed some form of water and sink functioning. When they installed the bathroom countertop was installed this time the hole fir the sink was too small. It was the Plummer who discovered the hole was too small. Jadestone made good on this and installed a new counter top and the hole was cut on site to fit the sink. We had to have a Plummer come a third time to hook up bathroom. Basically 3 installs and 3 plummers later and 3 weeks the installs are complete. The overhang on the countertops is less than 1/2 inch but with the edge cut we chose it doesn't look too bad. We are absolutely happy with the installers, but the rest of the service was terrible. Even when it was there mistake things were done when convenient for them. They didn't care about us being inconvenienced for 3 weeks. It also cost us 3 Plummer installs which as we all know is not cheap. Did jadestone do anything to correct this issue no. Did Jadstone apologize ...no Would I recommend Jadestone absolutely not. If I ever had to do this again I would definately verify who is doing the countertops The only reason I am giving jadestone 1 star is because the installers were great !!!!

Landy Steel

Mar 12, 2019

Update: I finally received a cheque for the additional cost I incurred so I appreciate Jade Stone sorting this out. As I said previously, their workmanship was excellent and the staff very pleasant to deal with. We bought a countertop through Ikea and Jade Stone is the contractor that did the job. They did a fantastic job except for one thing - they cut the opening for our cooktop the wrong size - too big. To cut a long story short (this has been going on since Dec 22nd), we decided to swop our cooktop for a larger one which was cheaper and better for everyone but we ended up having to pay a re-stocking fee of over $400 which of course we wanted to be reimbursed for. Ikea have wiped their hands from the whole issue even though we paid Ikea not the contractor and today I heard that there is a cheque on the way but it will still be a few more weeks. Really? How long does it take to do the right thing by a customer?

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Opening Hours

Mon:8 am - 5 pm

Tue:8 am - 5 pm

Wed:8 am - 5 pm

Thu:8 am - 5 pm

Fri:8 am - 5 pm