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Valley Granite And Tile

Valley Granite And Tile

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3.7 Google Review
140 Industrial Ave, Carleton Place, Ontario, K7C 3T2, Canada
(613) 492-2522 valleygraniteandtile.ca
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Refresh Reviews 3.7


Dec 1, 2017
If I could give a ZERO rating I would. Picking flooring out is difficult, but we picked our and were quoted 1 week for delivery. Basically if we ordered on Friday after being told it would arrive the following Thursday. Our flooring did NOT arrive, my Wife called Tuesday and was told the flooring would arrive yesterday, Thursday, which it did not, she was told it could be 2 more weeks When I called this morning to query the status of our flooring I was told it could take up to 10 days from date of order and that they never quoted 1 week. So I asked since 10 days would be Monday could I expect to receive my flooring Tuesday. They said no, it would take up to 2 weeks longer. I asked if we could cancel the order as it does not meet our timeline with the contractors. I was told a 20% Cancellation fee would be applied. I asked, if the flooring had yet to be shipped why would a cancellation fee be applied. If they could deliver as quoted I would still take it. If surviving off 20% cancellation fees are your companies Sales Strategy, you will not be around very long Confused by this time I asked to speak with the manager and was put on hold. After 10 minutes another person picked up the phone and told me the woman I was speaking with was serving a customer. I said OK and asked for the managers phone number, they do not give this out. The attitude of the new woman was horrible, I felt like I was being scolded for asking to speak to the manager As part of our renovation, we also purchased a Granite Counter Top. When we ordered the flooring I asked if we could bundle the pricing and get a discount. Again they said No Way, so we ordered the counter top from a competitor around the corner. I've been in sales for over 35 years and difficult customers daily, but I truly do not feel I was being difficult, I placed an order based on quoted delivery, allowing for a slight delay. However I also know as a Sales Manager you are only as good as the team around you. If a customer asks to escalate you accommodate . You do not raise your voice and become angry putting the customer on the defensive. I feel very sorry for this manager In a small town as small business needs all the good press it can get. You will not get it from me

Nov 17, 2017
We recently purchase counters for our kitchen and bathrooms as well as tile for back-splash. The whole experience was very good, from the professionalism of Jenna in sales, and Matt for templating the counters, the courtesy and dedication of John and "the other Matt" in doing the installation. We love the new look and the price we got was excellent. I would recommend VGT to anyone looking for granite and a good price and a quality job.

Dec 3, 2017
Very happy with the granite countertops we ordered. From the showroom to the post installation inspection, we found them to be very professional and very reaponsive. We are very satisfied! I would have no hesitation recommending this company based on my experience.

INDUSTRY BLOGS

Creating Magic in a Barrel: A Step-by-Step Guide to Crafting Traditional Whiskey

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Hello, whiskey lovers and budding distillers alike! Today, we're taking a fascinating journey into the heart of the distillery to uncover the meticulous step-by-step process of creating...

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The Evolution of Whisky: 18th Century Methods vs. Modern Mastery

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Whisky lovers, we've got a treat for you today! We're going on a time-traveling adventure to compare whisky production methods between the 18th century and today. Understanding...

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Grain Games: The Whisky Character Playground

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Hello, whisky wanderers! Ready to hop, skip, and jump into the rollicking world of grains and their whimsical influence on whisky character? From the robust charm of barley to...

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The Science of H2O: Why Water Matters in Whisky Production

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Water, water everywhere, but not a drop to drink? Not so in whisky production! Here's a playful dive into the scientific significance of water in crafting the spirit we all adore....

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Bourbon: The Quintessential American Whisky with a Unique Twist

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Hey there, whisky enthusiasts! Today, we're going to delve into a topic that's as smooth as a top-shelf dram – the unique character of bourbon whisky. Now, if you're new to the...

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Prohibition and the Transformation of Women's Social Status and Behavior in the 1920s

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The 1920s, often referred to as the "Roaring Twenties," were a time of significant social and cultural change in the United States, particularly for women. One major element of...

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Female Bootleggers of Prohibition: Stories of Defiance

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Prohibition, the legal enforcement banning alcohol sale and consumption in the United States from 1920 to 1933, was a unique period that saw a rise in illegal activities designed...

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The Great Whisky Adventure: A Journey Back to the Earliest Drops in History

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Join us, dear readers, as we embark on an exciting journey back in time, tracing the footsteps of our whisky-loving ancestors! From the mystic east to the rugged Celtic lands,...

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Opening Hours

Tue:9 am - 5 pm
Wed:9 am - 5 pm
Thu:9 am - 5 pm
Fri:9 am - 4 pm Today
Sat:10 am - 2 pm

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