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Saltillo Tile & Stone

Saltillo Tile & Stone

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4.3 Google Review
1300 Main Street North #103, Ottawa, Ontario, K2S 1A3, Canada
(613) 836-2224 www.saltillo.ca
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Google Reviews

Refresh Reviews 4.3


Oct 12, 2018
Super helpful staff. Great quality products and they have great engineered hardwood plank flooring. They do custom colors for the flooring. Great selection of new concrete tiles, 8x8 painted Morocco style, counter top selections. Better quality than the box store stuff, so a bit more expensive but excellent quality and style.

Oct 25, 2018
My wife and I did our kitchen renovation with Saltillo and were very pleased from the beginning to end. We had a warm welcome and with the help if their in store design/sales team. We dealt with Sidney and were so happy with the final product!

Jan 12, 2019
After visiting numerous show rooms across Ottawa, I was totally in awe when I stepped into their showroom. Beautiful tile selections, prices are clearly marked (for most items), service was top notch and it was a pleasant and relaxing atmosphere. I would highly recommend anyone looking for tiles for their home to start here first.

Nov 14, 2018
I was scheduled to have my granite installed on a Friday at 1pm. They arrived after 5pm to install 3 pieces of granite countertop. 3 people were at my house moving a huge slab of granite for the island and ended up dropping it on my cabinets (pictures attached). After they dropped the granite slab, one of the 3 people ran out the door and never came back. At this point it was quite late and they did what they could to support the granite slab which was resting on my brand new dishwasher and a side panel for my island. They came back on Saturday to remove the granite slab so that the island could be fixed. They installed the second piece which had a big chip in it (2 inches wide) and never mentioned it. I had to have them come back and fix it as well as several scratches on the granite piece for the island. Overall I wasn't pleased with the service. They did fix the big chip and scratches, however it shouldn't have been delivered damaged like that and more people should have been here when you are moving such a big and heavy piece of granite to avoid dropping it and damaging cabinets or hurting themselves.

Jul 14, 2018
Very disappointed. We are remodelling two bathrooms and after looking at the website online, we decided to visit the showroom in Stittsville today. No employee was in sight when we entered, and when a woman finally appeared from the back, she didn't even acknowledge us. Not even a "hello" or a smile. Fine. I had to flat out ask her for help, as she sat behind the counter. I explained what our intentions were and asked if we could pull a few samples off the wall. She was of no help and seemed uninterested in serving us. At one point, she left and returned with her lunch which she ate at the counter. It should also be noted that we were the only ones in the store, so she wasn't occupied with other customers. Both my husband and i left feeling frustrated, ignored, and agreed we would not be purchasing anything here! Too bad because there were some beautiful tiles. Customer service was a complete let down.

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Opening Hours

Mon:9:30 am - 5:30 pm
Tue:9:30 am - 5:30 pm
Wed:9:30 am - 5:30 pm
Thu:9:30 am - 5:30 pm
Fri:9:30 am - 5:30 pm Today
Sat:10 am - 4 pm

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