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Tile and Stone Works

Tile and Stone Works

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2.8 Google Review
7700 19 Mile Rd, Sterling Heights, Michigan, 48314, United States
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Mar 10, 2018
This place is amazing and they have a great selection!! I worked with Kristen Fantin and she was extremely patient, easy to work with, and has a wonderful eye for design. She helped us pick out tile for our 2 bathrooms and two granite slabs for sinks. Everything looks amazing and was reasonably priced. We had been to other tile shops, but this one was by far the best! I would definitely recommend this place to everyone. We will be back for our granite countertops and backsplash in our kitchen.

Feb 10, 2018
BUYER BEWARE! I had a AWFUL experience dealing with this company. THEY MAY GIVE YOU A GREAT QUOTE, DON"T BELIEVE THEM! THEY NEARLY DOUBLED MY ORIGINAL QUOTE PRICE ONCE MY KITCHEN WAS DEMOLISHED. I got a quote from Tile and Stone works to install quartz countertops. Their quote was reasonable therefore, I decided to place a down payment. I then began demolition on my current kitchen to prep for measure. I NOW HAVE NO COUTERTOPS OR KITCHEN SINK. After having MULTIPLE SCHEDULING ISSUES with no one from the store knowing when I was suppose to have some come out and measure even though I scheduled this weeks prior. After they came out to template I get a call informing me that they quoted me incorrectly. The new price to install my countertop is going to be NEARLY $2000 MORE THAN ORIGINALLY QUOTED! While they did give me a full refund, I now have a half demolished kitchen and have to start from square one with another company causing me to live with a non functioning kitchen for weeks. TERRIBLE TERRIBLE COMPANY! SAVE YOURSELF THE HEADACHE AND SHOP ELSEWHERE!

Sep 25, 2017
Good selection, good prices, terrible service. If you enjoy working on someone else's schedule all the time - go to Tile and Stone Works. Once someone helps you, NO ONE else will talk to you. You end up chasing your sales person between the two locations, and getting no progress when they are not working. Even simple questions (is something in stock?) will not be answered without having to track down your specific sales person. Terrible service model. Not sure if it is commission but if so they should split the commission and provide better service!

Dec 30, 2017
If you want to be without your kitchen for weeks go here. Could only install 1/2 of job since overhang was towards my sink which obviously was incorrect. Was told had to wait another 2 weeks for another piece to be cut. With out sink, dishwasher for another 10 days. Finally got installed 2 days before Christmas. Was escalated to a lady named Hanna who would never call back when promised so had to call back regularly to find out when my countertops we're going to be installed. If you want poor customer service and an attitude that they will get to you when they can then shop here. Like my countertops once finally installed but could have gone without problems and headache if I went elsewhere... STAY AWAY FROM THIS STORE

Nov 19, 2017
I am a builder/contractor and I have used them for years. They have top notch materials. Great company with great customer service.

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Opening Hours

Mon:8:30 am - 5 pm
Tue:8:30 am - 5 pm
Wed:8:30 am - 5 pm
Thu:8:30 am - 5 pm
Fri:8:30 am - 5 pm Today
Sat:9:30 am - 5 pm

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