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Stoneworks of Ohio

Stoneworks of Ohio

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4.5 Google Review
26050 Richmond Rd, Bedford Heights, Ohio, 44146, United States
(216) 595-9675 www.stoneworksltd.com
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Refresh Reviews 4.5


Dec 18, 2017
Stoneworks just completed three different counter tops for us. The customer service we received form Kayla and her team was exceptional -- very professional and accommodating, especially with one extra large counter that we though we would not be able to do in one piece . We live in another state and are renovating a house in Cleveland and we did all this long distance which is in itself a feat. The installation team was superb. The guys were professional, had some great ideas for last minute surprises that one can encounter in renovations and the counters came out beautiful. Thank you to the entire team. I will recommend this company 100% and hope to be able to work with them again in the two more projects I have coming up.

Apr 12, 2018
Overall satisfied with everything. Loui & Bardhi were very nice and did a great job installing my counter top. One issue i believe was a little disappointing was the lack of follow through from Ashley. I had changed sinks just before installing and called and emailed Ashley several times to be refunded the difference and no response. Its not so much about refunding me the money. Its about the customer service after the sale. It just seems like she blew me off. All she had to do was call me like i mattered and tell me we will drop it in the mail and thank you for your business. That goes a long way.

Dec 31, 2017
Customer service was horrible. No one wanted to take the time to even ask me about the project that I was working on and they didn't even have many customers inside. One woman told me that they were not moving slabs that day and to look outside (by myself) in their remnant slab yard. I understand that it was cold and snow was on the ground, but most companies will still send a customer service rep with you when searching for granite. When my husband and I (by ourselves) did find a nice piece that we wanted to inquire about, I went back inside to ask about pricing. The young woman's tone and demeanor made me feel as though she felt like I was not a serious buyer. Perhaps that was also why the first customer service rep sent me outside by myself. She even asked ME if I MEASURED THEIR slab in a rude way. Why is it even my job to measure and push other slabs out of the way (in the cold and snow) to make my own measurements? I told her no, and I simply tried to get the conversation back to inquiring about how remnant slabs were priced, regardless of whether or not this one particular slab was large enough for my project. The customer service experience alone was poor enough to make me not ever want to waste my time at Stoneworks again.

Apr 13, 2018
My sink/cooktop were scheduled for reinstall the next day. Put us between rock/hard place to sign off on poor work. One installer said to cover the gap with toe molding you use @ the baseboard! The template guy should have been able to ‘read’ this. Neither StoneWorks nor Home Depot have responded since 2/10/18. We definitely should’ve been given a heads up so some other choice could’ve been made. The entire job, 5/8” gap that will hold a 3/4” dowel rod ( not a bead of caulk) where counter & splash meet. April 12th Gary, Austin & James finished the job. This is the A team 🙌🏻. They had to hand trim the material on site for proper fit with a very short time allotted. Skilled craftsman & very customer oriented. Great job!

Mar 3, 2018
Professional, knowledgeable and friendly. Scott and His partner were fast, efficient, clean and friendly. Scott and Ethrem went above and beyond during the countertop installation process . It’s refreshing to have someone in your home that cares about the work they do, and making sure the customer is happy. Thanks again, Mr. And Mrs. Jones

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