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Grand Valley Tile Co. Ltd.

Grand Valley Tile Co. Ltd.

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3.8 Google Review
40 Alpine Ct, Kitchener, Ontario, N2E 2M7, Canada
(519) 743-8300 grandvalleytile.com
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Google Reviews

Refresh Reviews 3.8


Apr 4, 2019
Great experience until the owner ruined it. It was suggested that I purchase a box of tile, as I needed a sample brought in. I was disappointed that I couldn't return the box but showroom staff were able to assist in finding an alternative tile that I was happy with. I came in to order the tiles and had a wonderfull staff member assisting me. At this time the owner aggressively interrupted our conversation, told her staff member twice that she would "handle me". Her staff member even spoke up, with a comment on my behalf. This owner clearly knew who I was, as she immediately began stating their return policy, in the most belittling and offensive manner. I had not spoken a word to her. She then took the sample that I was there to purchase and raised it towards me asking, "Are you SHUUUURE this is the tile you want?". I told her that her staff had been nothing but helpful and kind and that due to her lack of professionalism, I was taking my business elsewhere. I left feeling insulted, embarrassed and shocked. I have never been treated so poorly. The staff were wonderful, however one owner has ruined the reputation of an otherwise good flooring company.

May 16, 2018
Great experience here purchasing flooring! Holly was so quick to respond and so nice. Nice looking showroom they have. They moved locations so don’t get discouraged by the torn off sign at the corner of the road, they are just deeper into the road.

Feb 10, 2018
We had the team replace a slate floor damaged by a renovation. They did a fantastic job. The placement of the stone, grout work and finish trims was so much better than the original work done by the contractor. Great job! This was the second job Grand Valley did for us. They did a wonderful tile job in our kitchen a few years ago. Again, good attention to detail and finish.

Sep 22, 2018
Very knowledgeable staff, great selection, amazing showroom , natural lighting for good colour selection.

Dec 13, 2018
great selection of tile. Unfortunately their staff miscalculated the quantity needed and it delayed the job and cost time and money.

INDUSTRY BLOGS

A Whiskey Journey: From Water Source to Distillery

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The Art of Distillation: How it Shapes the Flavour of Whisky

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Hello, whisky enthusiasts! Today, we're embarking on a spirited exploration of one of the most significant steps in whisky-making: distillation. We'll delve into how this intricate...

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A Spirited History: The Role of Whisky During American Prohibition

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Whisky lovers, get ready for a journey into the past, as today, we're delving into the intriguing role whisky played during one of the most dramatic periods in American history...

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The Grain Game: How Grains Shape the Soul of Whiskey

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Whiskey, a beloved spirit savored around the world, is a product of nature's simplest ingredients. At its heart, whiskey is nothing more than water, yeast, and most importantly,...

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The Science of H2O: Why Water Matters in Whisky Production

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The Earliest Instances of Whiskey in World History

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The history of whiskey, or whisky as it's spelled in some countries, is long and somewhat shrouded in time. While the exact origins of whiskey are unclear, we can trace its ancestry...

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The Pivotal Role of Women in the Temperance Movement Leading Up to Prohibition in North America

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Opening Hours

Mon:8 am - 6 pm
Tue:8 am - 6 pm
Wed:8 am - 6 pm
Thu:8 am - 8 pm
Fri:8 am - 6 pm Today
Sat:9 am - 4 pm

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