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The Countertop Depot Inc

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3.4 Google Review

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1007 York Rd, Guelph, Ontario, N1E 6Y9, Canada

(519) 823-8291 www.countertop-depot.com

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Refresh Reviews 3.4

Lorie Fowler

Nov 28, 2017

Extremely efficient and professional all around. They answered all our questions and were very accommodating about things we required. Also delivered in a very timely manner considering the busy time of year. The two installers were so polite and quick. Clean up was exceptional too. Highly recommend this place.

Ian Wilson

Dec 8, 2017

Very disappointing experience. After waiting 3 weeks for a scheduled laser template appointment, 2 hours before the appointment we were called to cancel. In addition, this was the last vacation day we booked to meet for the appointment, and there was absolutely no negotiating for a time that worked for us in the future. I guess they have enough customers and don't need my money. Ian Wilson

Electric Circuits

Jul 8, 2017

We had a Quartz countertop installed about a month ago. To book the install was a bit more delayed than I would have liked but that was due to them being busy and they were upfront that they were busy so just an observation. I liked that they came out to do the laser template in one visit so that when it came time to do the install in the second visit they were in and out within about 2 hours. We are very happy with the work and our counters. The only thing that I can mention is if you are thinking about doing the free sink/faucet combo, the materials feel a bit more lightweight than what we had previously...but again considering it is free, it's just an observation. If you want something a bit more sturdy, you may want to consider upgrading. Overall, we were very satisfied with the service and would definitely recommend!

Everett Trimble

Jan 16, 2018

Excellent quality and service We bought two one for each kitchen in our home both were perfect and easy to install .

Scott Oke

Jun 10, 2017

This is the note I sent to the owners - "Your three installers completed their work this morning. Unfortunately, it was not without incident. They damaged one of the walls, which will need to be repaired. They used an acrylic latex sealer instead of silicone, which will need to be tended to. And there was debris left on the floor which was surprising given they brought a vacuum cleaner. They were in and out of my home in about an hour. Maybe they had a busy schedule today, but most of these issues could have been avoided if they just took a little more time and a little more care. Although none of these issues are major, they all add up to a not so positive experience. As well, I will now have to carve out some time to tend to these repairs, which I never expected I would have to do. With this in mind, I would appreciate it if you would consider some compensation for this experience. Thank you." The owner called back within a few hours. Much to my surprise, they didn’t call to express their appreciation for my feedback and offer some compensation. Instead, they immediately launched into an explanation justifying why the damage was done and defending their position. They did offer to come back and attend to one minor fix, but that repair would only have created more work for me in the end. After spending over $6,000 with this company in the last few months, this minimum level of customer service and/or customer appreciation was shocking to me. They may be cheaper, but that's because they don't stand behind their workmanship. You might want to add a clause into your contract holding them accountable for any and all damage they cause to your home. i would not recommend this mom and pop store/business to anyone.

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Opening Hours

Mon:7:30 am - 4:30 pm

Tue:7:30 am - 4:30 pm

Wed:7:30 am - 6 pm

Thu:7:30 am - 4:30 pm

Fri:7:30 am - 4:30 pm

Sat:9 am - 1 pm Today