so, where to start. well, the front counter people are pleasant. the woman smiled, said hello to me when I walked in. that's about as far as the positive customer experience gets there.
I walked to the back where there's the customer(care less) area. 3 fellows sitting round, chit chatting. did anyone speak to the customer that had just walked up? no. they looked at me, that was about as far as it went.
so, I started wandering. found a fellow who was, unfortunately, helping someone else out. I merely asked what aisle the foam board insulation was in. and was given.....the wrong directions. apparently, they're all hiding someplace in the paint department.
so, I wander around a bit more, then go back to the desk to see if someone MIGHT be able to help. and see the same person who sent me in the wrong direction. so, I stand there for 5 minutes or so, he's apparently doing some stock inputting. but, he never said a word. glanced at me, and went back to ignoring me.
so, I left.
the woman on the way out said have a great day, did I find what I was looking for. I said no, but I did get something....what was that she asked. extremely poor customer service.
so, I promptly drove over to Home Depot, found someone who was more than willing to help me, bought my product and got a "thanks for shopping with us" on my way out.
definitely will be taking my business elsewhere from now on.
