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Custom Floors

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3.3 Google Review

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11777 Exit 5 Pkwy, Fishers, Indiana, 46037, United States

(317) 844-7740 customfloors.com

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Deb Rishel

Sep 15, 2018

I have used Custom Floor 3 times over the last 10 years. They have always provided an excellent product and installation has always gone smoothly. Never had any problems. This last time we just finished installing all new carpet in the upstairs 100%. They had all 4 bedrooms broken down in 1 hour, all old carpet & pads pulled up in another hour, and then were on their way to prepping and installing new carpet. They did a great job!!

Patti Scott

Sep 5, 2018

I had Evoke LVP installed on the main floor of my house. The sales people at Custom Floors were very nice and helpful and made the buying process great. The rest of it wasn't so great. Communication with the installation department was difficult at best. When the installers showed up for the job, they claimed to not be aware of any details of the installation (toilet removal, closets, direction of the flooring). The floor looks beautiful however the main walking area the length of the house is not stable and feels like cheap laminate when walking on it. After calling, a manager came, and the entire installation crew showed up also. They looked at it, talked about it (not in English), and agreed it wasn't right and didn't know what to do about it. After calling with no response, and emailing, the owner and someone else finally came to look at it. He said there was nothing wrong with the product, nothing wrong with the installation (their "best installation crew" installed it), and that I would need to live with it. He suggested if I didn't like it, I could put a rug over that area - seriously! I'm not interested in doing business with a company whose owner isn't concerned about customer service or resolving issues.

KillerPanda8484

Jun 6, 2018

I highly recommend Rodney! He always has a smile on his face, and is very polite with his customers. Amazing granite Installation. I am not sure how this company does on floors. But their installation team does a fantastic job on granite. Beautiful variety, and much to choose from. I don't believe this company deserves such low customer ratings! I love the way their granite looks at my home. They smooth the bottom of the granite, overall just great!

Randy Morgan

Jul 26, 2017

First rate performance on our Master Bath renovation. The end result has a WOW factor. After 25 years in our home, it was passed time to remodel our Master Bath. We met with several flooring companies to discuss our ideas and options. From the beginning, Custom Floors did the most thorough job of discussing our goals and understanding what the job would take. Our sales associate, Scott, did an outstanding job of guiding us through the process and giving us valuable design and installation ideas. The installation team, led by Todd, was outstanding. They went over and above in terms of quality and attention to detail. The job was finished 2 weeks ago and the results exceeded our high expectations.

Sam Smith

Nov 10, 2017

Buyer beware. I will never use Custom Floors of Fishers again! I had flooring installed by them and it was horrible. They took several days to get the floors done. They kept running out of material, would leave and not come back. I talked to the owner and he was a jerk. If you don't want your floors messed up, don't use them.

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Opening Hours

Mon:8:30 am - 5:30 pm

Tue:8:30 am - 5:30 pm

Wed:8:30 am - 5:30 pm

Thu:8:30 am - 5:30 pm

Fri:8:30 am - 5:30 pm

Sat:10 am - 2 pm Today