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R A K Ceramics

R A K Ceramics

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3.2 Google Review
Frenchmans Rd #Paris House, England, GU32 3AW, United Kingdom
01730 237850 www.rakceramics.com
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Refresh Reviews 3.2


May 3, 2019
I ordered a RAK Series 600 BTW toilet from an online bathroom website. I've found the build quality of this toilet to be very poor (ceramic bowl is not level as you can see in the photos) and the seat that comes with it is very flimsy (and mine seems to lift upwards to the left as you can see in the photos). The bathroom website sent me a replacement pan but this also has a mishapen ceramic bowl as you can see by the spirit level. Trying to get in touch with RAK is almost impossible, the 'technical department' number just rings out. EDIT: After getting in touch with RAK, they have finally resolved the issue. It hasn't been easy, and has taken longer than expected but the most important thing is the issue has been resolved. That's good customer service and so I thought I'd edit my rating and review accordingly. I now have a good, level toilet with a much better seat than the one supplied by Victoria Plum (which I don't think is an official RAK seat). Thank you.

Feb 19, 2019
Bought a Rak Ceramics toilet from a retailer. The toilet seat cracked all the way through after 6 months use. The manufacturer deems this to be normal and not a defect. I can say that I have never had one snap before. Terrible customer service to dismiss this so readily. It's obviously standard practice for these products to last 6 months. Very poor practice Rak!

Feb 11, 2019
Great quality products

Jul 28, 2017
Great tiles, shame about the customer service. 5 failed attempts to deliver, leading to days taken off work and plans rearranged on my part. Incorrect deliveries were also made, leading to collections and further deliveries in order to maintain batch consistency. Poor communication between retailer (Ergonomic Designs) and RAK had me acting as a go between the two, as they squabbled between each other over who was to blame. Rude customer service too.

Feb 22, 2018
Poor customer service, arranged a delivery and failed to tell me it was cancelled. On calling then pointed me back to the retailer. Dont bother with this company duravit, etc are miles better

INDUSTRY BLOGS

Single Malt vs. Blended Whiskey: A Comprehensive Guide

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Whether you are a whiskey connoisseur or a casual enthusiast, understanding the nuanced world of whiskey can be a delightful pursuit. Two terms that often spark curiosity are 'single...

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Prohibition and the Transformation of Women's Social Status and Behavior in the 1920s

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The 1920s, often referred to as the "Roaring Twenties," were a time of significant social and cultural change in the United States, particularly for women. One major element of...

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Whisky Wonders: An Expedition Across Regions

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There's a world of difference between sipping a peaty Scotch, an earthy Irish whiskey, or a sweet and smoky American bourbon. These variations are not merely due to the distilleries'...

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The Art of Distillation: How it Shapes the Flavour of Whisky

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Hello, whisky enthusiasts! Today, we're embarking on a spirited exploration of one of the most significant steps in whisky-making: distillation. We'll delve into how this intricate...

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Bourbon: The Quintessential American Whisky with a Unique Twist

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Hey there, whisky enthusiasts! Today, we're going to delve into a topic that's as smooth as a top-shelf dram – the unique character of bourbon whisky. Now, if you're new to the...

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The Pivotal Role of Women in the Temperance Movement Leading Up to Prohibition in North America

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Historically, women have played an indispensable role in societal transformation. One such transformative movement was the Temperance Movement in North America leading up to Prohibition....

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Whiskey Production: 18th Century Methods vs Modern Techniques

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In the 18th century, the choice of grain for whiskey production was largely determined by regional availability. In Scotland and Ireland, barley was the predominant grain, while...

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A Spirited History: The Role of Whisky During American Prohibition

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Whisky lovers, get ready for a journey into the past, as today, we're delving into the intriguing role whisky played during one of the most dramatic periods in American history...

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