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Centura Hamilton

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3.6 Google Review

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140 Nebo Rd, Hamilton, Ontario, L8W 2E4, Canada

(905) 383-5100 centura-hamilton.business.site

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Refresh Reviews 3.6

Vaso Manojlovich

Sep 25, 2018

I have been dealing flawlessly with Centura for over 30 years. My first encounters were with Tom and Mario and now Bob Sheenan. I highly recommend this establishment.

ragnar locknest

Jul 31, 2018

I have been renovating my main bathroom over the course of a few months and have searched near and wide for deals and help on tiling. Centura has been great they answered my questions helped with returns when I bought the wrong colour and when I had a problem with the in floor heating system and had to return it they were spectacular. Always helpful never pushy and always going above and beyond. To all the ladies at the customer service desk Thank You very much for making a stressful reno alot less stresful and to the service people in the back I was pleasantly surprised when they brought out my order and loaded it into my car. When it came to returns they were quick and pleasant to deal with. I would definitely recommend Centura keep up the great work!

Alexandra B

Apr 27, 2018

Nice product but bad customer service at Centura. The first time we visited we couldn't get any assistance, but we went back because we liked the tiles and couldn't find them elsewhere. I ordered a plain tile and an accent for use in a shower; I paid over the phone and went in to pick them up. First, there was a line of customers waiting to get into the loading dock, but an employee had parked in the dock so they could go visit their friends on the order desk. There was literally a line of people waiting to pick up. The order was brought up, and the plain tile boxes looked like they had been through a war: they were beaten up, filthy, and had weird stains on them. One of the boxes was full of broken tile: luckily they figured that out before they went into my vehicle. The accent tile was unboxed because I didn't need many of them. They tried to give them to me, and they were chipped and scratched: they looked like they had been in the corner of the warehouse collecting dust for years. The employee seemed extremely put out when I wouldn't accept them. There was no way I was going to pay $26 a square foot for damaged tile. Had to go back for replacements a few days later. It just seems like a disorganized place, and I will be buying my tile elsewhere in future. Too bad, because the selection is nice and they have some cool products. Just not worth putting up with the hassle and the attitude. Sorry, but if I'm paying for it, I'm not taking damaged product. And the P.S. to this story: I had bought an extra box of tile to be on the safe side. Customer service had told me I could return them if not needed. I did return them, but found that there was a previously undisclosed 20% restocking fee. So buyer beware!

Rahim Jiwani

Jan 20, 2018

Excellent selection of tiles and carpet. They carry trendy and traditional styles of tiles for floors and walls. Customer service is great not pushy at all and they're open Sundays.

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