Get to the top of the directory by claiming your business!
RONA Matériaux Magog Orford

RONA Matériaux Magog Orford

Claim Business
3.5 Google Review
205 Rue du Centre, Magog, Québec, J1X 5B6, Canada
Read our review guideline

Write a Review

Loading…

Write a review
Be the first to write a review.

Google Reviews

Refresh Reviews 3.5


Apr 13, 2019
I shopped at Rona last week. The employees are not at all helpful. They expected me to move a heavy product while they stood around and watched. They are the one's being paid-they need to provide SERVICE. Most of them have no idea where things are located and most of them cannot make recommendations on products for a project. That said there was ONE guy in the paint department who was awesome. But given the fact that 8 other people totally sucked at their job, I can only warrant 2 stars...Get it together people. Employees need to do the heavy lifting. Period.

Aug 14, 2018
Sonetimes thr eait can ne long in the back yard for pick-ups but atleast they offer the service. Some hardware store get you to go in the back yard to do your own pickup, that is difficult for certain msterials when alone.

Feb 20, 2018
Way too expensive compared with competitors (25 to 33% more). I am building a house and buy nothing there unless it is an emergency. Staff generally can't be bothered with clients (with a few exceptions). The worst being the guy at the paint counter. I recently arrived with an empty can of paint. When he saw it ,his reaction was "c'est quoi le problème là?". I just wanted two more cans of paint. He doesn't like to be disturbed playing with his shelving. The staff on the materials desk is generally not very knowledgable. And don't even try to get a question answered with the evening staff. I prefer to drive to Home Depot for a good selection and helpful staff or Matériaux St-Élie for the best prices and super service.

Jun 21, 2017
Bought a toilet on sale. There were none left in stock after the first day of the sale.. Have been waiting over 6 weeks for it still not in stock.. If I could rate 0 I would...

May 20, 2016
If you're going to shop at this store and anything goes slightly wrong, don't expect management, in particular Eric Breton, to deal with you fairly and respectfully. This is not a complaint from a customer who is unhappy because she didn't get what she wanted. It is a complaint about unethical (bordering on "illegal"), certainly dishonest, management practice. I am a psychologist who works with organizations on the very issues that came up here - acting on store values, building trust with the public and with customers, training and being an example to a future generation of leaders. In our case, the unethical practice of Mr. Breton, and possibly the co-owner Mr. Anctil who appears to have backed up Mr. Breton's choice, has to do with the handling of a sales transaction for a floor model patio set. My husband and I prepaid for a new set that was to arrive in a few weeks. The understanding was that in the case that the new product did not come, that the floor model was available to us and was being held for us, Hold/Sold signage posted on the set. When we came back to the store to follow up on the arrival of the new set, we were told the model was no longer available. We then asked to speak to the manager about how to value a set that had been on the floor at least 4 months, if not also last year. The cushions were visibly dirty, and there was no manual or guarantee. We also noticed that the signage Hold/Sold had been removed, and that the original price sign was no longer there. Mr. Breton (who makes the final decision as store manager) refused to speak with us. His management style with us as long-time Rona customers was, "If you want it, the price is still the same". His leadership style with his middle manager was, "Deal with it!" We have never experienced a retail manager refuse to speak with a customer who was simply asking to be treated fairly, with no price bidding behind their back. In the end, price bidding is what happened. After us having to call his own manager to explain the situation, Mr. Breton phoned and explained that he had many customers waiting to buy the set at full price and that if we didn't want it, others did and he could sell it easily. This is unethical and again, certainly dishonest, practice because : 1) He wanted full value for a product that would leave any customer with a used, no guarantee set; 2) He removed signage on a floor product that he would have known was not otherwise available and therefore already sold to us, instead encouraging potential new customers to bid up the price; 3) He did not honor the accepted practice of negotiating the sale with the original customer before advertising to other customers. He acted in an authoritative manner, unwilling to work with us toward a reasonable solution that took into consideration the store's commitment to us while also being cognizant of the need to sell what was now essentially a clearance item. You didn't, still don't, see the big picture, Mr. Breton. You chose to protect $50 in profit at the expense of good customer service. You didn't use the power that was in your hands to the right thing. You've lost not only this sale to us, but also us as long-time customers. Is this smart business, Mr. Anctil and Mr. Breton, when it is evident this store in Magog is losing customers to competition?

INDUSTRY BLOGS

Female Bootleggers of Prohibition: Stories of Defiance

#whiskey #smithville

Prohibition, the legal enforcement banning alcohol sale and consumption in the United States from 1920 to 1933, was a unique period that saw a rise in illegal activities designed to...

Smithville Whiskey

The Great Whisky Adventure: A Journey Back to the Earliest Drops in History

#whiskey #smithville

Join us, dear readers, as we embark on an exciting journey back in time, tracing the footsteps of our whisky-loving ancestors! From the mystic east to the rugged Celtic lands,...

Smithville Whiskey

Single Malt vs. Blended Whiskey: A Comprehensive Guide

#whiskey #smithville

Whether you are a whiskey connoisseur or a casual enthusiast, understanding the nuanced world of whiskey can be a delightful pursuit. Two terms that often spark curiosity are...

Smithville Whiskey

Grain Games: The Whisky Character Playground

#whiskey #smithville

Hello, whisky wanderers! Ready to hop, skip, and jump into the rollicking world of grains and their whimsical influence on whisky character? From the robust charm of barley to...

Smithville Whiskey

Whiskeys of the World: Types and Distinctions

#whiskey #smithville

Whiskey, a beverage enjoyed globally, varies considerably in its characteristics, production methods, and styles. Different countries and regions have their unique whiskey styles...

Smithville Whiskey

Famous Women and the Repeal of Prohibition: Evolving Perspectives

#whiskey #smithville

While women were instrumental in initiating the Prohibition era, they also played a significant role in its repeal. The societal and cultural shifts during the 1920s and early...

Smithville Whiskey

Whisky Wonders: An Expedition Across Regions

#whiskey #smithville

There's a world of difference between sipping a peaty Scotch, an earthy Irish whiskey, or a sweet and smoky American bourbon. These variations are not merely due to the distilleries'...

Smithville Whiskey

Exploring the Spirit of America: The Kentucky Bourbon Trail and Its Impact on the Bourbon Industry

#whiskey #smithville

Hey there, bourbon lovers! Have you ever wanted to wander through the heartland of bourbon production, learn from master distillers, and sip straight from the barrel? If so, there's...

Smithville Whiskey


Own this business?

Claim Your Business
• Update your photo and information
• Get notified when reviews are posted
• Respond and manage your reviews
• Select badges and keywords

Opening Hours

Mon:8 am - 9 pm
Tue:8 am - 9 pm
Wed:8 am - 9 pm
Thu:8 am - 9 pm
Fri:8 am - 9 pm Open Today
Sat:8 am - 5 pm

Countertop and Tiles Near Me

RONA J. Anctil Inc.

RONA J. Anctil Inc.

3110 QC-222, Saint-Denis-De-Brompton
Céramique Graveline Inc

Céramique Graveline Inc

1820 Boulevard Laurier E, Saint-Hyacinthe
Down East Tile

Down East Tile

723 Sylvan Park Rd, Stowe
Usine Tranches Saint-Sébastien - Polycor

Usine Tranches Saint-Sébastien - Polycor

1070 Chemin Bussière, Saint-Sébastien-De-Frontenac