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Sunrise Windows & Door Depot Ltd

Sunrise Windows & Door Depot Ltd

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3.5 Google Review
6724 50 St NW, Edmonton, Alberta, T6B 3M9, Canada
(780) 413-0542 www.sunrisewindow.ca
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Aug 21, 2018
Had Sunrise put in 7 windows in the upstairs of our home, we were very impressed with them that we are now getting them to put our two last and biggest windows in this autumn. The only reason why we gave them a 4 star is because they confused one window (privacy window) with another which they replaced within a week! Our salesman (Ray) was not in the least bit pushy and accommodated us with our hours that we were available. The salesmanship was informative and the installers did a good job. We will post another review once our next purchase is done.

Jul 6, 2018
We recently replaced 5 windows in our home, we were very happy with the product and the service. Everyone from the salesman to the installers were very professional, on time and helpful. We got quotes from several companies and their pricing was the best. They answered all our questions on the type and quality of windows that would work best for our home. We have a roll shutter on one of the windows that we replaced and they attached a special finishing to make it easy for use to replace the roll shutter. We will be replacing several windows on the other side of our house in the future and will be purchasing from this company.

Sep 12, 2018
We purchased from Sunrise to replace half the windows in our house, both of our daughters replaced all their windows in their homes using Sunrise. We recommended Sunrise to friends who also purchased from Sunrise. The product is excellent. The installers were great especially in my youngest daughter's 1950s home which included new opening and was a difficult install. The salesman Ray was terrific and I joked that he was a bit gruff at first but after we softened him up a bit he was ok. My oldest daughter had a door that never sealed properly and only got worse. She was told to adjust the latch but if that didn't fix it there would be a service charge to fix it. I adjusted the latch and it only partially fixed the problem. I believe we were good customers and should have been valued as such but we did not feel that. When we were purchasing windows for our second home, 12 windows and 2 doors, Sunrise was our first choice however our experience with after sales care did not meet our satisfaction we decided to do some shopping. In the end we decided to purchase elsewhere. This decision was primarily because of the after sales care. The company we chose is local and has a perfect 10/10 review score and when we mentioned the issue about our daughters Sunrise door, they offered to fix it free of charge. I still have since recommended to a colleague, both Sunrise and this other company we chose. We have not had the new company install yet so I cannot speak to all the differences yet. The dollar difference in the quotes was negligible. Ray spent a great deal of time with us and he was always professional and it was difficult because of him to go to another company but in the end it was the after sales care my daughter didn't receive and a few small issues beyond his control that caused us to take the leap and give a sizable contract to a competitor. If you are shopping I suggest that Sunrise should be on your list.

Jul 25, 2018
The Installers gouged and dented my hardwood floors because they didn't use drop cloths, dropped tools on my hardwood (and did not apologize), used ladders without rubber feet on them, and were overall very unprofessional and left hand prints all over the window when they were done. The products are nice but installation makes it worth looking elsewhere. When my concerns were brought up to the salesman, i received a lukewarm response but no offer to resolve, nor were they interested in seeing pictures of the damage caused. I'm glad I only had the one window through them. I would look elsewhere as the installation is just as important as the quality of the product itself The suncatcher product they carry is unique and very nice (albeit pricey) though. I would give 5 stars for the product itself but subtract 2 due to the disappointing installation and damage caused to my flooring in the process. For point of reference, I had another company do the other widows in my house and the quality of the install team was night and day. The other companies installers were clean, courteous, used drop cloths and appropriate tools inside, left no damage to my house and left the windows clean and free of fingerprints.

Aug 16, 2018
Great customer service. Great price. Very happy with their service from beginning to end. Had a bay window along with a picture window installed four years ago and have never had an issue.

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Opening Hours

Mon:9 am - 4:30 pm
Tue:9 am - 4:30 pm Today
Wed:9 am - 4:30 pm
Thu:9 am - 7 pm
Fri:9 am - 4:30 pm
Sat:11 am - 3 pm

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