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Crystal Glass Canada Ltd

Crystal Glass Canada Ltd

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3.5 Google Review
9717 21 Ave NW, Edmonton, Alberta, T6N 1J5, Canada
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Jun 14, 2018
Slooooooooow service... ended up taking my vehicle elsewhere. Needed a replacement windshield on a Tuesday, was told they would have to order it in from Winnipeg (apparently newer model Kia Forte windshields are suuuuuper rare *rolls eyes) and it should be there in 2 days, 3 days max. Okay, no problem, I can wait a few days... Monday roles around (5 business days now), still nothing. Finally at 6 business days, I took my car to Windshield Surgeons who were able to replace my windshield right away FOR A BETTER PRICE. I called Crystal Glass to cancel my order, and they couldn't even care less... obviously the windshield still hadn't arrived. Seriously, if they had strapped the windshield to a mule and sent it packing across the prairies, it would've arrived from Winnipeg already.

Nov 15, 2017
Needed to get my windshield replaced so I called this location. There seemed to be an issue with my insurance policy and the staff called on my behalf to get it sorted out. I didn't have time to come down prior to my appointment so they made sure they VIN matched my windshield and got it to their location ahead of time. My appointment is not scheduled for a few days yet (my choosing) and already I am beyond pleased with the above and beyond service I have received. Great job!

Sep 21, 2017
Ordered and installed the wrong glass despite the fact that I told them I had a HUD (heads up display) more than once while setting up the appointment over the phone. When I informed them it was the wrong glass they attempted to tell me that I didn't have a HUD, then when I assured them I did they told me I wasn't using it correctly. After looking up the part number they realized it was indeed the wrong windshield. I eventually got the proper glass but the process wasn't exactly pleasant. A simple sorry our bad could of made this a whole lot easier but I didn't even get that.

Apr 29, 2017
4.5/5 stars Would suggest you take the negative comment listed with a grain of salt. If you are so easily offended that a person with professional expertise making recommendations comes across as condescending - that is something you should work on. I have had a great experience with these guys on several occasions, and found the entire staff to be courteous and proficient. These folks are working - they are not there for small chat or to bicker with you if you don't believe a crack is too big to repair. Put yourselves in the shoes of a customer service representative and realize that people are always willing to go above and beyond if you treat them with respect and appreciation. The prices are fair, the work is professional, and they stand behind the craftsmanship they put forth. Aside from having them make you a grilled cheese while you wait, what else could you ask for? Cheers, Thomas

May 22, 2018
Good job and good service

INDUSTRY BLOGS

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Opening Hours

Mon:8 am - 5 pm
Tue:8 am - 5 pm Today
Wed:8 am - 5 pm
Thu:8 am - 5 pm
Fri:8 am - 5 pm
Sat:8:30 am - 5 pm

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