Gentek Building Products

An absolute joke of a supplier. It takes months to correct their mistake. They overcharge on everything they sell. I have a door service issue that has been over 2 years old and still not corrected. Stay clear if you take care of your customers.

Order are often mixed, so manually need to check for accuracy. But the price and quality of the product is good

What a terrible experience. My company has spent thousands there but since Gentek took all the Kaycan rejects their service has gone to garbage. Sad really and unfortunately we are not the only contractors that feel this way. Gentek if you are reading this change your staff quick as you will loose many customers based on poor service.

In October 2017 we had a wind storm blow through the neighbourhood. The west side of our house lost a section of siding off of it. No other homes had the kind of damage (or any at all) that we had. We contacted our home builder, Excel Homes . They told us to submit a warranty claim to the manufacturer of the siding, Gentek. (Can’t tag them but definitely shared on their page) This application process was ridiculous and unnecessarily complicated. We finally had all the pieces together - including the sq. footage of the ENTIRE house siding, then figuring out how many BOXES of siding it would equal... and mailed it away in November. Finally in January, after hearing nothing from Gentek, I emailed them and was told our claim had been approved but to wait until they could build a quote for us. Mid-March we receive and offer to pay out or to get the local Gentek company to take care of it and replace it. Assuming a siding company would have knowledge about siding...we chose to let them handle the details. We signed the contract promptly and returned it to the warranty centre. Mid-May... sent another email and phone call looking for an update. May 30, was told the authorization had been sent and would hear from them “shortly”. Mid-June... no word yet. Sent another email...they don’t have the product in stock but will receive it in two week, then we will hear from the contractor. Mid-July....no contact again. Send another email and phone call. 10 days later get a call back saying they are “trying to confirm” when someone will be out to complete the work. Finally say they will have someone out this week to complete the work!!! Yaaaaaay!!!! No show....no call... radio silence. August - still no siding repair 😞 weekly calls from me begin. This is what I am being told. “Oh it’s not done yet?!” “Your house is “too high” and we can not find a crew who can repair it.” “We lost our siding crew.” “We just don’t know....” “Not much to update you with. Same situation.” We have a two story home on a level grade lot.... the houses in our community are all roughly the same height. Scaffold rentals are available in our community... I have checked. Soooo.... if EVER you are responsible for picking a siding company. DO NOT PICK GENTEK under ANY circumstance. The customer service is appalling. Aside from sharing this on social media, I will be posting this rant basically anywhere I can along with starting a Better Business Bureau complaint. BUYER BEWARE. Gentek is impossible.

Super helpful people. Helped me build a rack in my truck to protect my windows. They went above and beyond to help me.