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House Smart Home Improvements

House Smart Home Improvements

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4.7 Google Review
120 Glacier St #4, Coquitlam, British Columbia, V3K 5Z6, Canada
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Google Reviews

Refresh Reviews 4.7


Nov 11, 2018
Shocked by all the good reviews to be honest. If I could choose again, I would've never gone with these guys. The sales guy, Brian, has been rude to us every time we've spoken and has been really sloppy throughout our transactions. It's all very much 'nice to you to get the sale, then don't talk to me after' as if it isn't his job/it's a great pain for him to follow through with the contract. Honestly confused how this level of customer service is allowed. Also, the new boiler i got with them constantly has issues. You'd think buying a new system all together would prevent this sort of thing from happening.

Jul 23, 2018
We heard about House Smart from our neighbours, so we had their sales guy over. He went through his pitch and it was more expensive than we thought, so we had to think about it. When we called him back to go with half the project, it was like a brand new conversation- he forgot what we talked about previously. He did end up honouring everything we discussed previously though. Then we had another guy come to take proper measurements, and eventually the installation crew. It took a while because we had a window custom-made for our kitchen. When the crew did the installation my husband was around and inspected their work. First, they forgot our custom window (which is the whole reason we had to wait so long in the first place). The boss ended up driving it out separately that same day so it could be installed the same day. They also forgot a few things with the installation, so my hubby had to get them to do it before they took off. I really recommend checking their work before they leave. Also, their general windows have a safety that breaks really easily, so we're not a super fan. On the other hand, the custom window we got is amazing and I highly recommend getting it custom, though it is more money!

May 18, 2018
House Smart replaced our wood siding with vinyl on our home. Ray arrived to quote the job the day after we called, very quick and courteous service and reasonable pricing. Brian scheduled the work within the week, and our technician Chris was on time, polite, professional, and great workmanship. We had requested some aesthetic changes after the job was complete and Home Smart returned to make the changes. Very happy with their service.

May 15, 2018
House Smart Home Improvements installed new windows at our house in Coquitlam. The sales rep Glenn was extremely professional and polite and took the time to walk us through the types of windows and what might work best for us on our budget. We ended up selecting a mid-range window and are very happy with the quality of the windows. The installers arrived on time on our install date, were extremely professional and helped clean up at the end as well. One of the windows was missing some springs and the general manager came by the next day to install them himself and make sure we were happy with the install experience and windows themselves. We highly recommend them, had an excellent experience.

Aug 15, 2018
Professional, fast and friendly service from everyone - sales, office, installers. I was a bit taken aback by the sales pitch feel of the quote giving, but have been very pleased with every aspect of getting these windows. Good quality for price to boot!

INDUSTRY BLOGS

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Opening Hours

Mon:8:30 am - 4 pm
Tue:8:30 am - 4 pm
Wed:8:30 am - 4 pm
Thu:8:30 am - 4 pm
Fri:8:30 am - 4 pm

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