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N A P Windows & Doors Ltd

N A P Windows & Doors Ltd

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1.0 Google Review
Kelowna, British Columbia, V4V 2L7, Canada
(250) 762-5343 www.napwindows.com
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Aug 3, 2017
After reading some reviews it is not surprising, but is unfortunate that I am not the only one getting the royal run around from NAP Windows & Doors and their affiliates AluminArt and C. Deis Installations Inc. Warning to all home builders if you are providing NAP products in your new home builds you should take note of the after service and customer relations of this manufacturer. I contacted the home builder that custom built the home we now occupy and asked him if he is still using NAP products for his new builds hoping he may have some influence with NAP to resolve my window issues. He said he has not used them for a long time and I can certainly understand why as these people could care less about their product and customer satisfaction. The windows in our home are 14 years old and the mutton bars have broken loose causing them to slide along with a failed seal in the master bedroom. After contacting NAP they refused me warranty which I was NOT seeking. My request was very simple and to the point. Please send one of your dealers to my home to provide a REPLACEMENT COST quote reflecting a price other than full retail. Six weeks passed since their dealer was at my home and they have now informed that they are unable to provide any kind of quote. Funny thing over that time period I have been able to obtain 4 quotes that have taken anywhere from 3 to 7 days to deliver. When an organization and its affiliates does not even want to provide a competitive quote for replacement costs you know you have the wrong window manufacturer. A word of caution to home builders if you are using this product you may have a string of unhappy home owners in the future. Fortunately for me my home builder has been very sympathetic and sent his new window provider to my home to assess the situation and provide a vert competitive replacement cost quote. Lucky for me being that I am not the original owner I have a building contractor that cares about customer satisfaction and his company's reputation. We will NEVER allow any NAP products in our custom home and nor would we recommend this manufacturer and its affiliates to others.

Mar 9, 2018
Garbage

Feb 21, 2018

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Opening Hours

Mon:7:30 am - 4 pm
Tue:7:30 am - 4 pm
Wed:7:30 am - 4 pm
Thu:7:30 am - 4 pm
Fri:7:30 am - 4 pm

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