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Strassburger Windows & Doors

Strassburger Windows & Doors

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3.5 Google Review
2101 Shirley Dr, Kitchener, Ontario, N2B 3X4, Canada
(800) 265-4717 www.strassburger.net
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Dec 7, 2017
UPDATE: They send out one of their own installers to fix the issue. He also had to replace the cranks because they were finished as well. He got the window open that had the broken latch so not having to replace that window was a deep relief because those two windows alone were the most expensive. Your installer said someone at the shop probably set the locks to stiff for shipping or it was the installation. When your installer came 3 years ago to replace the THIN weather stripping, he inspected all the windows and said they were installed correctly, so no, I don't believe it was the installation. A little over 6 years ago, we had all our windows replaced with custom sized Strassburger Windows as they are SUPPOSED to be the best. We had to PAY to have the draft seals replaced - service call and time. At the time, the windows were only 3 years old. My husband could feel a cold draft coming from our BRAND NEW windows. Now? We have TWO custom nearly 5 foot crank windows on the front of the house. I didn't want double hung because I wanted an unobstructed view of the street and porch. For such HUGE windows, they put in ONE push lock. ONE for a window that size and one broke and easily too. When the installer put them in, I noted that the locks seemed 'stiff' and were hard to push down. He said that was 'normal' for new windows. Over time, the 'stiff' got harder and harder and the installer said Strassburger wouldn't do anything because it's past warranty, even though we complained to him about it from day one. Well, one of those locks broke and now the window is PERMANENTLY locked and we can't open it. We can't even lock the second window because the lock will snap. Considering the size of the windows, WHY wouldn't they put in a second lock near the top instead of having one mechanism to lock a 5 foot window? Seriously, I DOUBT they'll give a damn about what happened which was a manufacturer's defect in our books because WE didn't manufacture the windows with inferior locking mechanisms for such a big expanse of window. Now, we have to pay to have them removed and replaced with another manufacturers windows because these guys won't stand by their product.

Apr 25, 2017
Best windows ever! The quality is top notch! I wouldn't use any other window! I've had them for 10 years and they still look brand new. I'm getting them installed in my new house! I would recommend this product highly! I dealt with Shari Mclaren and she was professional and very knowledgeable! Thanks

Nov 20, 2017
We had strassburger windows put into our new house and within 3 years the brown color is totally green and we cannot get any help from anybody at strassburger . I will never buy them again .

Jul 27, 2017
When our new entry door system was delivered the outside finish was not the colour we thought we were getting. Straussburger staff was quick to address the issue. It was discovered there was a misunderstanding between myself and the salesperson in regards to the colour. Straussburger was willing to accept the door back, however we decided to install it in hopes that we would get used to the colour. Upon installation it was discovered there were manufacturing flaws with the system which were addressed right away. Field corrections were made immediately. We were never happy with the door and after some discussions with Straussburger, they offered to build us another new system and install it for us. Which we decided to move forward with. What they did was above and beyond what we originally ordered. They upgraded it at their expense to give us the quality product they are known to manufacturer. We now have an entry door that we are very pleased with. We would like to thank Mr. Strassburger, Director of Operations, Sales Manager, Installers and Production Staff for all there effort in making sure their customers are happy with their product. Jane and Mike Gross

May 15, 2017
The quality of product and level of service we receive from Strassburger is unmatched in the industry. We have used several window suppliers over the years and no one comes close to Strassburger. It's obvious they really take pride in their products.

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