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Pella Windows and Doors of Auburn Hills

Pella Windows and Doors of Auburn Hills

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3.2 Google Review
1920 Opdyke Ct #Suite 100, Auburn Hills, Michigan, 48326, United States
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Feb 3, 2018
This is an interesting experience and having a window replaced and a house that I inherited. They came out, did a good job of listening (which I find in many companies don't do anymore), and tailored the designed to what I asked for. Interesting thing happened also about the time that I had this going on I had a number of medical problems that required me to postpone the installation - which move from August to December. They still kept up with scheduling for me as I moved the date out, and were very understanding. I would say that my experience with him was very good.

Feb 12, 2018
From start to finish a horrible experience. 3 doors installed and 9 months later they got my 15k. Now I need new windows pella said approx 50-60k they won’t be seeing any of that. Would not recommend this company to anyone.

Mar 29, 2018
Again!!!!!!!!! Nothing has been offered to me and my husband for all the screw up that pella has put us through and your rude customer service doesn’t help again!!!!!!!!! So from my first post which is below, they called and had someone come out then the machine broke which I understand and then rescheduled and the weather was bad then rescheduled and now they called 15 minutes before the window closed they called and rescheduled again, they have not offered me anything at all just fix my windows which my bills have gone up they keep apologizing and I don’t want that I want something done about this whole mess. I have a neighbor dealing with this as well and another neighbor who decided not to use them because they see what we are going through!!!!! We spent 10,000 dollars on Windows for almost our entire house and we planned on doing a few other things. However they half assed the job to get it done in one day. Half the windows caulked drafts in my windows and so on. We called and spoke to the manager they sent someone out to fix what they could I specifically asked them not to caulk because someone was going to come out and see how half assed it was. What did they do caulk anyway then their manager said they called and verified with my husband when they were coming. What an idiot he spoke with me and the lady knew lie after lie after mess up after mess up. Then someone came out to make sure the windows were squared half of them were not and he found a list of issues he said he would go to his office put in a report and someone would contact us about coming out to fix everything that was December 14th and we have heard nothing so 10,000 dollars later and them not credited anything and my heat bill went up with my new triple pain windows that aren’t correctly put in this is very frustrating. I would never use them again and now I don’t know how to fix my windows. Then they tell me to email them and I’ve gotten no response don’t fall for it at all

Nov 3, 2017
Dan Bourdeau is a sweetheart! He has been more than kind to our family and always responds quickly to any questions we have.The triple pane Pella window wall he had installed for us is a thing of beauty which we enjoy each day, and makes our home more beautiful. If Dan says it , consider it done! Five stars Plus!!!

Nov 17, 2017
This company is a total fascad. Upfront they treat you like royalty till you pay them. We wanted some minor changes and we had to go through hoops and hurdles to have these changes made. I can't remember the last time I've dealt with such horrible customer service. Instead of working as one team, they work as individual departments that seemingly don't talk to each other, and departments that contradict themselves with different information. After the install, there were many detail problems that had to be dealt with, but they still wanted me to pay them in full. I told them to fix the issues first and then I'll gladly pay you. But instead if doing that, they threatend me with voiding my warranty on the windows till I pay. The drama is so much more longer than this, but I'll stop here. Pella makes great windows, but their service department is a total joke.

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