All About Windows - DEFOGGING

On Monday Oct 16, 2017, Jeff and Claire (owners of All About Windows) came to my house to inspect the window which had a small fogging problem in the middle and offered me a quote. Then we setup a meeting to do the job. However, they missed to attend the meeting. After missing the first meeting, we had to set up another appointment to fix the window on Sunday Oct 22, 2017. The description of the service they provided is as follows: they made four holes at the corners of the glasses of the window from outside and washed the area between glasses. The window is a triple-pane window. They told me that they would come back in a couple of days (after the washed area had dried) to complete the last stage of the repairing procedure. I paid them off at this stage. After they left, I noticed stains all over the internal surface of the glass of the window. I also saw some white droplets (soap residue) on the internal surface. I called the business immediately and reported the problem. They came back for re-inspection. They tried to connect the problem with the stage mentioned in the quote. They said that they had already told me about the pre-existing stains, which noted in the quote as stage 4. I was shocked because they never ever pointed out this matter to me before. The only thing that I was told was about the lifetime warranty which surprisingly I couldn’t find anything about it in the quote/invoice. I told Claire that I trusted her verbal explanation and didn’t pay attention to the details outlined in the invoice. Then she had to add the warranty terms on the receipt by writing. After all, I again showed them the soap residue (droplets) on the surface, yet they refused to take any action and vacuum it by their tools. On Monday Oct 23, I texted them and requested for respraying the window. However, in response they asked me extra charge for respraying. I said if they believed that the window had already pre-existing stains, they could inform me easily in advance. I emphasized that the window was clean and clear before their operation. Instead of taking any action to fix the problem, the business killed the time and due to cold weather, there was no opportunity to finished the job until now. As a result, I was disappointed and decided to terminate the contract and requested for refund on Oct 31, 2017 for the following reasons: 1. They never told me anything about the pre-existing residue (stage) problem when I was given the quote. 2. The lifetime warranty, which they mentioned in the first meeting, is not specified in the quote/invoice. It means that the warranty condition is not clear. 3. The business didn’t take the responsibility of its job and didn’t try to fix the problem. 4. The business asked for additional charge for the job which wasn’t done properly in the first place. So, I do not recommend doing business with "All About Windows".