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Verdun Windows and Doors

Verdun Windows and Doors

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3.8 Google Review
1706 Chemin Pink, Gatineau, Québec, J9J 3N7, Canada
(613) 443-2694 verdunwindows.com
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Google Reviews

Refresh Reviews 3.8


Jun 7, 2018
Ordered a simple door in the start of January and everything was finalized in May, here is my story. Ordered a plain door in early January and the lack of service and communication issues started from the start. I was communicating regularly with my salesman by email with all the information asked like color, handle and more but he kept asking the same questions even if he had all the information in the emails. I found that odd but I said to myself maybe he’s really busy and distracted. Then more then 2 months passed and the door was finally ready to be installed. The installer came and got stuck in my driveway and was mad so he said I will have to reschedule. WHAT??? Can’t wait for the snow to melt had already waited more than 2 months. So I called my salesman and told him this is unacceptable they can walk from the road with equipment it’s like 1 minute walk. So they finally, walked with the equipment but did not seem happy that I called. The installation was not perfect they left cut nails from the baseboards all over the yard and did not do the caulking right. Also, they did not have the right handle I ordered and peep hole even if the salesman asked me twice and all the info was in emails. So waited again for the door handle because it ended up that they forgot to order and had to wait 3 weeks again. So 3 weeks pass and the installer comes with the right handle but forgot the peep hole. He said he was not advised about it. He replaced the door handle but leaves the old silver hardware with the new black handle I ordered. He says they will have to come back for the peep hole. Waited again. Someone emailed me to have feedbackbut no one called me back. I do not recommend!!!!!

Apr 14, 2018
I wanted to have my windows installed to take advantage of the Renovert tax credit. I mentioned this to the sales person several times. He misinformed us as to how the credit worked either because he didn't know or because he wanted the sale. I wanted to claim my credit for 2017 which he said as long as the contract was signed in 2017 there would be no problem even if the windows were installed in 2018. A couple of times I questioned this. Imagine my surprise when I found out I could only claim the downpayment for 2017. Thankfully the Quebec government has extended the program. Customer service leaves a lot to be desired. My windows were installed March 12th and my cheque was cashed March 13th. I was told that I would receive a tax receipt. March 28th I emailed the sales person and asked him if he could put me in touch with the proper person. After hearing nothing I contacted the Vars office Monday morning, April 9th. The person I spoke to said "I'll get around to it sometime this week" and send it via email. After receiving nothing I called 3:30 pm Thursday and left another message. Thankfully I finally received the tax receipt. The installers were great! They were professional and as clean as they could be

Aug 2, 2016
Excellent 20 years warranty on installed doors and windows

Mar 10, 2017
excellent service / produits de qualité / excellente garantie

Jul 5, 2016
Une très bonne entreprises avec de très bons choix

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