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Pella Window & Door

Pella Window & Door

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3.5 Google Review
4 Dedrick Pl, West Caldwell, New Jersey, 07006, United States
(973) 575-0120 professional.pella.com
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Refresh Reviews 3.5


Sep 19, 2018
Worst customer service I’ve ever dealt with. Do not use this company. They wouldn’t cancel my order after a week of signing the contract meanwhile they won’t install the window until October when the contract was signed in August. Pleaded with everyone to try to get out of the contract since it had only been 1 week and they said there was nothing they could do! They also said I need to replace the windows when I was able to fix it on my own. Do not give these people business.

Feb 2, 2018
These custom windows are not cheap, but boy do they look nice. Our bay window installation was very professional, and they take care not to leave a mess inside or out. You can deal with them with total peace of mind.

Jan 31, 2018
I wouldn't give them any stars! Horrible service. They came out measured, supposedly placed the order, and made an appointment to replace the sliding glass door. I waited on that date all day long and they never called. I called only to hear that they were on their way. No apologies, nothing. An hour later, they called saying they were sorry but they couldn't find the glass! It was never ordered!!! This was after waiting for 6 weeks for it to come. They finally ordered, another month passes and they come (again time spent waiting for them, work missed). They arrive only to discover the glass doesn't fit! They had measured incorrectly. They reordered again, finally got the right fit - from start to finish this simple replacement took over 4 months! Many mistakes, very unhappy with the service. Unreliable service, not friendly. Do NOT use this company.

Aug 18, 2017
I have had someone come and measure for replacement screens, Jambliners and windows. On three occasions, the items were incorrect on the fist installation appointment and needed to be reordered and installation rescheduled. Why can't they get it right? The last time, I called to request a convenient time for the second attempt. No...I had to do it at their convenience, and had to wait until the night before to get approximate time. Asked to speak with a supervisor. No call back..called again. Still no response. When they came to install the second time, I told them that I would not pay the service fee until I spoke with someone who could explain it to me. It seemed to be payment for the first attempt, which was a complete waste of my time, and the second attempt. Why should I pay for their mistakes? No one called me. Received an invoice two weeks later. Called again and am still waiting for a call back. Inexcusable. Terrible customer service.

Jun 1, 2018
Great service, sales staff wonderful.

INDUSTRY BLOGS

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Whiskey, a beverage enjoyed globally, varies considerably in its characteristics, production methods, and styles. Different countries and regions have their unique whiskey styles that...

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Every whisky connoisseur will tell you that the secret to a great whisky lies in three key elements - grain, yeast, and water. But did you know that it's the water, often overlooked,...

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The Art of Distillation: How it Shapes the Flavour of Whisky

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A Spirited History: The Role of Whisky During American Prohibition

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Whisky lovers, get ready for a journey into the past, as today, we're delving into the intriguing role whisky played during one of the most dramatic periods in American history...

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