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Pella Windows and Doors of Baton Rouge

Pella Windows and Doors of Baton Rouge

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3.0 Google Review
15470 Airline Hwy, Baton Rouge, Louisiana, 70817, United States
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Nov 19, 2018
Walked in here one day and stood for 20 minutes before someone came up front. The person that was supposed to be up front was at lunch. I had 2 employees while I was waiting to be greeted, look directly at me & walk past me. The young girl that came from the back & helped me was very nice, but she doesn’t know a lot about their products. Additionally, when the lady that was at lunch came back, she sat down, never greeted, and started eating her food at the front desk. Professionalism is needed here.

Sep 12, 2018
The salesman promised that they would use insulating tape around the windows, but they just used expanding spray foam. He also said they would clean up all the mess and refinish any areas that were damaged and repaint. They still haven't come back to paint the walls where they damaged the walls during installation and it has been three weeks. I just ordered a sample size of the paint. I'll do it myself. I need to get those blinds hung. They also left some piles of dust but that's no big deal. What is probably the worse part is that they measured wrong and made the windows too small. Like I said, they just filled the cracks with foam and put some metal flashing up. It looks fine but how well will it be sealed against the cold and heat? I paid $7500 for the window job. I should have just gone with another company.

Jun 27, 2018
I needed all new doors and windows for my 40yr old office/ warehouse. I spoke with Aaron about my needs. He came out that same day and took measurements and pictures. He was very professional and informative. I received my quote just hours later. Price was great. Pella installed 3 doors and 8 custom windows and I couldn’t be happier. They look great and with their warranty I have nothing to worry about. Thanks Aaron for making something that would normally be a pain easy and seamless.

Jun 28, 2018
I called Pella based on their stellar reputation in the area. Aaron Lorio came out and was very professional and extremely knowledgeable. He showed me some awesome products and gave me plenty of options. I recently moved and never completed the project but Aaron and Pella will be my first call for any future window and/or door inquiries.

Aug 9, 2018
Do yourself a favor and if you're thinking of doing business with this company, which is actually KC Company, RUN!!! Do not do business with Pella/KC Company if you want to keep your sanity. (When we complained to Pella, they said they were not liable for the job that we have to deal with KC Company. Funny, because we had no idea. We called Pella and asked for an estimate, and they sent us KC Company who represented themselves as Pella) Anyway, very unsatisfied with this company's service, as they are totally incompetent in being able to complete the job. We paid top price thinking we would be getting a top-notch company to do the job - WRONG! They agree that there needs to be a price reduction because of the terrible service that they have given us - 8 months out and still not finished the job - totally ridiculous - but we can't seem to agree on the amount that is due to us. They really don't want to hurt their pocketbook, just their customer's purse. Can't measure if their life depended upon it. They've come out 5 times just to try to fit 2 screens, and each time they've come, the screens did not fit, and plus they were damaged in transport. You'd think after the first time, that they would make sure that the screens would be good to go before they get here, but nope, 5 times and still can't get a stupid screen to fit. This is the least of it. The first time they installed two different windows. And when they came out to look at what the problem was, they never told us that they were two different windows (all I knew is the framing looked off). They send their guy back out to reframe the window, and I'm getting upset because it's still not right, and that's when we figure out it's two different windows that they installed - should have all been the same! This company is the absolute worst!

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Mon:9 am - 5 pm
Tue:9 am - 5 pm
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