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Certified Windows Inc

Certified Windows Inc

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4.0 Google Review
4897 Tecumseh Rd E, Windsor, Ontario, N8T 1B6, Canada
(877) 888-2649 www.certifiedwindows.ca
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Oct 23, 2018
Oct. 23 2018 Here is my experience; I gave my 50% deposit for windows under the Green On Program in April 2018. At time that deposit was given; I was given an estimate of August for install. I called twice in Aug. and in Sept was given Oct. 22 as the date of my install. When I called on Wed. Oct.17 to get a confirmation, I had to keep after them until Fri. when they told me they didn't have me on their schedule for an install. Now its Tues. Oct. 23 and after going to their office twice to get some answers, they won't even tell me if my windows have been built. I would advise that if your thinking of doing business with Certified that you consider other window companies. I don't know what to do now.

Nov 3, 2018
I wish zero stars was an option. I have been waiting for a warranty job since May. They forgot about us it seemed until September and since have cancelled the install on 3 or 4 occasions. Their phones don't call out so I need to call them now to see when the can install for me. I tried and no one answered and their voice mail is full. I am trying to be patient as the person assisting me has been so nice but the service has been absolutely awful. Every time I have been cancelled on has been because someone has quit. I am so happy we did not choose this company when we had other windows replaced.

Jul 23, 2018
I called certified and spoke to Terra who was efficient, friendly, and very helpful. She booked an appointment 2 to 3 weeks away to come and fix my windows under their lifetime warranty. David showed up this morning on time and on point! He fixed all the issues with my windows quickly and effectively. He also replaced the screen in a window I installed myself years ago!!! I was amazed. He was personable and let me talk the whole time he worked. I've always known Certified to have an awesome warranty, but now I also know they hire great people too!!! Thanks so much David!!

Oct 31, 2018
They were great a selling me windows, especially those covered by the Ontario green subsidy program (recently shut down by the Province), but they never delivered the product, never installed the windows. Took my $2,500 deposit and shut down. No call or any communication with me. They just took my money. The owner Craig O'Brien should return my deposit if he doesn't intend to install my windows. It's been 6 months.

Oct 25, 2018
PEOPLE DO NOT USE THIS COMPANY! Read the reviews below and disregard any positive ones as I have heard that the owner pays his friends to write good reviews to take away from all of the negative ones. We ordered our windows in May and finally got them installed in September. They are horrible. I paid them $3000.00 to install a new window and it leaks water into my house. This has caused other damage such as drywall, trim and floor damage in my living room. All of the people we were dealing with have all quit. Nobody can fix our window and now they are not returning calls. Craig is a coward, he gave me his number in case of any issues but the number has been disconnected. He will tell you that he is available but will never show his face. I have made several trips to their office and the secretary is useless to say the least. They never answer the phone or return messages. I have heard of other people who have tried to get their deposit back and the cheques have all bounced. You have been warned....

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