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Fort Glass Incorporated

Fort Glass Incorporated

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3.3 Google Review
620 McKay St, Kingston, Ontario, K7M 5V8, Canada
(613) 384-2535 www.fortglass.com
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Refresh Reviews 3.3


Mar 9, 2018
I've had over $10,000.00 in windows completely changed out over the the last 9 years. Two windows were installed to small and are drafty. The 3rd window the seal keeps blowing and their service man noticed that the window was assembled upside down and installed this way. Now I am having warranty difficulty to get the window reinstalled upside right. This company doesn't seem to want to honour the lifetime warranty it sold to me. Still waiting for replacement of the window.

Feb 20, 2018
Asked for a quote and they said it would be a couple of days which is fine...then phoned a week later to get the quote only to find out they never had a chance to look at the job and wouldn't be supplying a quote because they're too busy...would have been nice if they were upfront and businesslike when I originally called..

Jan 5, 2017
Very helpful and reasonably priced. Willing to accommodate you and friendly service. Would recommend to anyone in the area A+.

Jun 20, 2017
perfect service for a custom piece of glass. thanks.

Jun 9, 2015
First off, let me say that the end result looks great, and the price was fair. So to start, I called to get an estimate and provided dimensions. I was given two prices, one including installation and one without. There was an approximate $120 difference in these two prices, so I chose to forgo installation. I was told someone would contact me in a few days to arrange to come view the space and get more precise measurements. When someone came out to do the measurements (he was very polite and timely, by the way), he told me that they only come do precise measurements when they are doing installation. This makes sense, but was not communicated on the phone. He then gave us a third price, which fell somewhere in between the other two. We then had to go with installation, which was fine. A few weeks later, the installers came and did not seem to be prepared. They did not bring any supports for the mirror which they said they required, even though they should have known exactly what type of mirror was being installed and where since someone had come out to measure for it. They asked if we had any, and I didn't know what they were looking for and our basement was under renovations so I told them to use what they needed. There were tonnes of lengths of plywood and mdf lying around, in various sizes, that were obvious cut-offs from the cabinets that were built, but they chose to use two of the four cut/sanded solid wood pieces that were going to be used for the frame of a glass door for one of the cabinets. This was nailed into our newly-finished and painted wall. The icing on the cake was when I went upstairs to make a phone call and came back down, I saw one of the installers using our toilet... we had yet to install the door to the bathroom. In fact, the toilet had been hooked up just days before so I guess we're lucky he hadn't shown up a few days earlier!

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Opening Hours

Mon:8 am - 5 pm
Tue:8 am - 5 pm Today
Wed:8 am - 5 pm
Thu:8 am - 5 pm
Fri:8 am - 4:30 pm
Sat:10 am - 1 pm

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