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Window Medics

Window Medics

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1.0 1 review
900 Greenbank Rd, Ottawa, Ontario, K2J 1S8, Canada
(613) 519-1317 ottawa.windowmedics.com
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Feb 19, 2023

Do not trust this company

In October 2022, I contracted Window Medics to replace a broken crank handle on a window. I paid a 50% deposit. Since then, I have gotten one delaying tactic after another from the company. The part is always going to be delivered next week, but when next week comes, it's next week again. This has been going on for four months now. The company refuses to return my deposit and they refuse to provide proof that the part has even been ordered. The company states that all deposits are non-refundable. So, even if they do not provide the service that you've paid for, they seem to believe they can walk away with your deposit. This is not legal. My only option now is to sue through small-claims court. Do not find yourself in my position. Do not trust this company.

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Jun 7, 2018
Im a Real Estate Agent - I called Window Medics on behalf of my Seller Clients to replace the window glass throughout the house including the Patio Door. Michael, the CEO of Window Medics personally came to inspect the windows same day to determine the scope of work. He provided the work Estimates on the spot. He also confirmed the delivery date within 24hrs of signing the contract. 3 weeks later, Nasir, the installer at Window Medics, did a great job installing all windows. My client was happy and the buyers were even happier. I will refer window Medics to my clients in the future.

May 22, 2018
Nasir was prompt, friendly and thorough. The defogging process worked amazingly and saved replacing the windows at significant expense. Well worth it!

May 25, 2018
Update May 24. Now Window Medics company putting ownus on customer after shattering tempered glass. After technician broke marked tempered glass. Window tempered marking is right where Defogging hole was drilled. Would any reasonable company ask a customer to pay recognizing the damage done? Interesting, days of neglect and water damage due to rain seepage at edge of window. Technician now today just texted me after their post today. Two weeks into this mistake to trust them with Defogging and then no legitimate effort to address their shattered tempered glass. How would you proceed if this happened to your home Michael? Update May 21: Poor or no communication to my requests for information. Technician broke my tempered glass with very little attention to it being replaced. Rain on weekend has resulted in some water seepage. No choice but to consider other companies to replace broken glass they caused. Be very cautious when letting this company do work on your home. I will be seeking costs. Update May 16. Upon closer look the tempered window was marked as tempered in the exact corner the technician drilled that caused the window to shatter. I am a week since the technician broke the window and I have little confidence that a replacement tempered glass window has been ordered. I will update as their proceeds. Original post: I had Window Medics perform defog process in two windows. One window seemed to go smoothly, I will know more in a couple days if all the fog clears. On the second window which is at a 45 degree angle the technician found out it was tempered glass after drilling into it. It is now shattered and I am awaiting its replacement. Due to the cracked tempered glass I withheld my payment until the first window clears of fog and until the tempered glass is reinstalled by window medics. Technician has been very polite and certainly felt bad about the shattered tempered glass. I will update the status and hope all goes smoothly. Thanks Update: Thank you for the initial reply. Fog is remaining within the initial window that was defogged. Is this normal? Also I am hopeful that the shattered tempered glass replacement has been ordered for the second window.

May 19, 2018
Immediate response to do the estimate and cash in the deposit then silence. Had to call multiple times to inquire about the work. Received empty apology, poor management and communication. May 19/18 Many facts to your response are not correct ...eg. I said empty apology not empty promise.. I exchanged an e mail with Michael regarding this review.

Feb 3, 2018
Nasir was great. The window in our front door shattered due to the extreme cold temperatures we were having. I emailed 3 different companies regarding the issue. Only 2 replied, and Window Medics was the best price by far. Nasir came to my home the same day to inspect the window and order the replacement glass. His service was prompt, professional and very friendly, I would highly recommend him to anyone and would definitely use him again if the need arises.

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