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Fulton Glass System Inc

Fulton Glass System Inc

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3.8 Google Review
425 Ottawa St S, Kitchener, Ontario, N2M 3P6, Canada
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Apr 19, 2018
Pretty crummy phone manners. I’m going to someone else just based on the abrupt and unfriendly way my questions were answered. Sorry for wasting your time.

Feb 14, 2017
Great quality for the best price. Great service, called in to make an order and gave them the specific measurements and came in once only to pick it up. They were nice didn't need a deposit. The glass looks great on my dining table. I am very very satisfied with your service. Thank you

Apr 21, 2017
BEWARE! I had a glass window that was put in place since 1980, it somehow broke so I called my contractor and he called these guys to replace it.. That glass lasted 1 year.. so I thought oh, that is fine, it might of been one of the employees hitting something against it, so we called them again and we replaced the glass again.. only this time, it lasted less than 24hrs.. when we called them and explained that this was due to error from the installed (I was on top of the installer arguing with him that he should be putting the rubber piece back in and I do not want silicone) they kept arguing that it was not their fault.. so the contractor and Futon Glass went back and fourth until I was told that the glass is going to be taken care of... guess what, this time it lasted 2 months.. and you can even tell from the picture that the glass broke from inside the frame out.. .all 3 times it broke so far, the crack starts from INSIDE the frame... they even had the junk to call us and say that they would take us to court if we did not pay up for the glass that was recently replaced, even though they agreed with the contractor that they would replace it free of charge.. Why would I be responsible for your mistakes? and most importantly, I was not the one that made the order, it was the contractor, so go after the contractor, what the hell! Rude customer service, and the installer, doesn't listen, I told him where is the rubber stoppers, he started mumbling about doing this for 30 years blah blah, and he put Silicone instead of putting the rubber back.... what the hell?! how is silicone going to hold better than a rubber? especially if you didn't let it harden until releasing the window! I am not a glass installer but I have got the common sense that silicone will not hold anything in place until it dries up. when it is soft, the glass is going to move around which is exactly what caused the window to break in less that 24 hrs. I have had bad experiences with some companies here and there, but never as bad as this company. Oh and I just spoke to the contractor, they have the exact same problem at a different business, where the glass recently broke.

Jul 11, 2017
Helpful staff, but proceeded to help butinski customer behind me. As I was about to walk out the staff refocused on me .

Jun 4, 2017
Family owned, very knowledgeable and can fix anything from your glass table to your antique lamp!

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Opening Hours

Mon:8 am - 5 pm
Tue:8 am - 5 pm
Wed:8 am - 5 pm
Thu:8 am - 5 pm
Fri:8 am - 5 pm

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