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Ridley Window & Doors Inc

Ridley Window & Doors Inc

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5.0 Google Review
520 Applewood Crescent, Vaughan, Ontario, L4K 4B4, Canada
(416) 742-3546 ridley-windows.com
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Aug 10, 2018
I have had plenty of good and bad experiences with many contractors and suppliers. I have never posted a review before, but I feel like this one was necessary to inform others considering Ridley Window and door. I am a contractor in a small community, and our focus is custom lake side cottages and homes. There is nothing I am posting here that I have not told directly to Ridley windows and doors. I have no window quality issues, they were exactly what myself and the client expected. There were unnecessary mistakes with window sizes on delivery, but easily fixable if it gets the attention required. The best word I can use to describe the window installers is "hacks". When you spend top dollar on windows, you expect professionals to be installing them. I was sadly mistaken, and should have had my team do it. The reason I hired Ridley to do the install was incase there are ever any warranty issues, not because we aren't capable. The service and scheduling is pretty well non existent unless you give an ultimatum. Everyone seemed to go radio silent once things went south. In the end, Ridley did come back and fix (I use this word loosely) the issues to at least a point where I can work with it. My advise to anyone considering their windows - Install them yourself, or hire your own professionals - Don't pay them until you have had sufficient time to closely inspect all windows inside and out - Don't let them leave with outstanding deficiencies, or you may be waiting quite some time to get them back. This was on new construction, so there is really no excuse for the sloppy installation.

Aug 13, 2018
The true test of any company is the after sales service. I can say I’m very disappointed in Ridley and so will you. In the showroom they will promise you the world in ensuring you are happy and that any concerns will be addressed. Well, they will....for a price. We had wood windows installed and after a few years we noticed an unbelievable draft and outside noise coming through as if the windows were open. We placed a warranty call and found out that there was $125 plus HST to have a service person attend and tell us that we are missing some “snubbers”. Ridley windows had the audacity to accuse us of having them removed from the windows. I’m not even sure what a “Snubber” is never mind removing them from the windows. Nonetheless; we needed them. And we paid $35 for 16 “snubbers” Ridley wanted to charge us another $125 plus HST to have someone attend and install these “snubbers”. So we opted to attend their Vaughan location and pick these things up. We are on the hook to install these on the windows that never had them. Although these are beautiful windows, I will highly suggest you look else where. The after service care is says a lot. Despite the fact we paid thousands of dollars for these windows, this company nickel and dimed us for their mistake. Shame on Ridley windows for firstly accusing us of having removed a window hardware item, and secondly for charging us $160 plus for their incompetence.

Jan 29, 2018
Top quality. Professional employees.

Jul 14, 2017
This place sells the best quality doors and windows, along with very friendly staff.

Dec 5, 2018

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Opening Hours

Mon:8:30 am - 5 pm
Tue:8:30 am - 5 pm
Wed:8:30 am - 5 pm
Thu:8:30 am - 5 pm
Fri:8:30 am - 5 pm Today

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