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Ostaco 2000 Windoors Inc

Ostaco 2000 Windoors Inc

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4.4 Google Review
248 Bowes Rd, Vaughan, Ontario, L4K 1J9, Canada
(905) 660-5021 www.ostaco.com
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Refresh Reviews 4.4


Jan 2, 2019
I give them 1 star this time and " maybe " just maybe they will post it as ZERO stars somehow doesnt get posted ??? Hmmmm !!!!!!! I will keep it short and simple this time !! Very poor customer service ! VERY POOR WARRANTY !!! How does an entrance door glass that fogs up not qualify for warranty after 5yrs ???? The service lady told me that thier 25yr warranty only applies to door hardware ...when i asked what is there for hardware on a door her reply was well the hinges and handles are hardware sir !!! WOW the hadles didnt come with the door and whats a set of hinges cost to replace ??? That is if they ever send someone to actually look at it ??? How can a company EVER stay in business with these fine print excluseions in thier pamphlets and BRAG about thier warranty ?????

Nov 2, 2018
Very good customer service .. windows and doors seem be very good quality... easy to deal with ..

Nov 11, 2018
Purchased a 12ft patio door. Cheap construction. Very drafty. Cold comes right through. LoE tint is minimal. You can hear everything outside. Installer sent by company President did lousy job. Calked over expanding foam while still expanding so calking uneven and full of bubbles. To lazy to come back next day and do the job properly. Stay away from company. Notice the low score on HomeStars as well. Regret purchase terribly and obviously dont recommend.

May 31, 2018
Avoid Ostaco. We replaced all the windows in our house with their product. The windows are actually quite nice. We went with triple glazed casement. The cranks are under-sized for the weight of the window, so you need a lot of effort to open and close them. But they look nice and are doing their job. It’s the last details where they fail. Ostaco used a poorly designed system for the screens (think cheap and flimsy). If you take the screen out of the window, even a few times, you can expect the mounting pins to come off. That leaves a gap on one or more corners, which bugs find quickly. If the window is open and exposed to good gust of wind, the screen can pop out because the mounting system is so weak. I have a nice gouge in my hardwood floor where one landed on its corner. They tried many times to fix the problem screens. The catch is it can take months for the technician to show up; it’s at their pleasure and convenience, not yours. He tried three times at least to get the ones in the bedroom right. They were either too tight or too loose. The last set are so tight that I can barely pull them out, using extreme force. I leave them in permanently because they’re sure to break if I remove them. In her last email before she stopped responding, the service manager told me they’re done: it’s out of warranty, tough luck. Apparently it’s my fault that their screens are garbage and their technician can’t measure a screen properly. I’m actually easy to please. Supply a good quality product. Install it properly. If you make a mistake, fix it quickly on the first try. Ostaco is incapable of doing this. Even though the windows themselves are fine, I would never recommend this company because of their lousy screens and poor customer service.

Oct 26, 2018
One of the higher end window and door manufacturers in Ontario.

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