Hanksters Windows Siding & Doors

If "minus" 10 stars was an option, that's what I'd give hanksters. I hired them for eaves trough fascia board and soffit. First they tried capping over rotten wood that we said we wanted replaced. Only by chance my wife came home and seen them starting to cap over the rotten wood and told them to stop and do it properly. They were mad that they didn't have the wood and had to stop for the day. Also they took all the garbage and filled my recycling bins (yes my recycle bins :s) and house hold trash with scraps. They left sharp aluminum scraps all over my yard and grass. Next they installed the wrong size eavestrough, I didn't notice until one day a 40ft piece of eaves mysteriously appeared in my backyard. (Nobody told me any thing about it) it sat there for two days before anyone came back, but apparently they did come back because they did fix the short piece....but this is just all assumption because there was zero communication. Not 1 time out of atleast 20 calls did they answer the phone....unless we are talking about the calls they made to me for payment. This is after they left me with a huge mess....I was in no hurry to pay them. In the end the work was alright if you don't mind having zero communication due to them NEVER answering the phone, cleaning up their mess and paying 3x what any other respectable contractor charges. This place should be called "Wanksters" IMO

My experience with Hanksters was awful, and I would not recommend him to anybody that is seeking new windows or doors. I got several quotes in Brantford from local window and door companies to replace my two exterior doors in my home. He was the cheapest price by far, and it appears I got what I paid for. The side door caused me nothing but problems for weeks - it leaked excessively from where the window was installed in the door, and it took Hank coming back twice to fix it before the issue was finally solved. The door leaking was not the worst part - his customer service was awful, he was rude on the phone and was extremely unavailable. At times, a week would go by without a returned phone call, and I always had to call several times to get him on the phone. He would never call back when he promised. When I finally did get him on the phone, he was short with me, and wouldn't make himself available - he was not flexible whatsoever, even though it was his issue he was fixing. I work a full time job and asked him to come at 8:00am to repair the door, but he told me he "doesn't start work until 8:30am" (he is the owner of his company). I also asked him to come on my lunch anytime between 11:00am - 1:30pm but that was "inconvenient for him" and refused. I took time off work to meet him at 4:30pm (the ONLY time that was available for him) and when I got to my house and he had already come and gone... there was no need for me to be at the house but he insisted I needed to be there. The trim around my door on the inside of my house has been ruined from the water leaking in and all the time it took for him to finally fix the issue, and he also left holes in my wall from removing the old trim/doors that I had to fix and paint myself. I want to stress that I understand with any installation or renovation, there may be issues that arise, and I am fine with that. What was most disappointing was his customer service, and willingness to fix his issues in any sort of timely manner. He was incredibly difficult to get a hold of, and was rude and frustrating to work with. I've had a number of large renovations/upgrades to my home in the past two years, and this was by far the worst experience I have ever had. I hope this review saves somebody else all the trouble I went through!

Hanksters installed a new back door for us and replaced our eavestroughing. We love our new door, everything went well for us. I have no complaints.