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River Towne Windows and Doors

River Towne Windows and Doors

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1.7 Google Review
1478 Kildare Rd #1, Windsor, Ontario, N8Y 3J3, Canada
(519) 968-3463 www.rivertownewindows.ca
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May 15, 2018
HONESTLY DO NOT DEAL WITH THIS COMPANY NOTHING BUT THE RUNAROUND POOR COMMUNICATION AND NON COMPLIANT APPOINTMENT TIMES AND DATES I HAD TO GIVE THEM A ONE STAR AS THEY DID GIVE US A GOOD PRICE They were very professional when needing to come out and measure and quote my home and also when receiving the down payment....yes very professional. This was in November 2017 It is now April 2018 after many attempts to contact anyone and everyone and still waiting for my installs. Although they did arrive today with all the wrong windows ironically not measured correctly and wrong style and pane that was agreed upon on the contract agreement. Please this has been a very disappointing experience. I just want professionalism and good customer service which this company clearly does not put a high standard to. So still no windows to date...... Not sure what the problem is? WIFE OF A VERY PATIENT MAN UPDATE - April 17th Windows came, installers are fast and efficient thank you, another star for them as he is a great installer Matteo unfortunately all windows have to be redone with the triple pane we ordered not the double pane they sent ??????? and the 4 windows that are completely wrong need to be corrected, this is breaking my heart, I'm terribly frustrated with this and unfortunately have to submit this here so people like myself looking for good quality business know what my experience has been. I hope this company will settle this in an appropriate fashion and make me not regret we chose them. UPDATE .... I AM REGRETTING IT HORRIBLY CONTACT ME IF THIS HAS HAPPENED TO YOU.

May 11, 2018
I absolutely do not recommend this company to anyone. Not even my worst enemy. Long story short, they dragged my house along for 8 months when it was supposed to take about 10 weeks, they didn't show up to numerous appointments and stood me up without a phone call or apology, they mismeasured my windows, and now my house is boarded up with the job incomplete and they are not returning any of my phone calls or text messages. After speaking to numerous people about this company, it sounds like they've done this to quite a few people (including the ones that wrote Google reviews) and it sounds like they are possibly shutting their doors down because of numerous scams and screw-ups. Save your money, save your stress, save your home!!!!

May 11, 2018
Put your money away do not purchase anything from this company. This owner gives you the run around, never calls back, tells you any story to get you off to phone, we ordered our windows and a door, took out a loan back in November 2017 and were promised installation at the end of January 2018. There is always an excuse, it’s my distributor he says. This owner disconnected and changed his number, never calls back even with getting his new long distance number when he lives local! This has been a nightmare. We wanted to support a local business and I have heard nothing but complaints saying windows are not the correct size ordered or they have been waiting 6 months for there order and we have heard nothing but complaints as well for the same things going on. Sickening this owner. He has essentially stolen all of our money in which we will get back through a lawyer. DO NOT, I repeat do not trust him, and do not give him a cent down. We asked for a receipt to show proof our windows and door were in fact ordered he sends us the same quote he originally left with us. I don’t even give him one star as I had to in order to leave a review. If you have money invested with this place and it’s been over 6 months, I’d get legal advise or call the BBB as there is something very wrong with this company. Absolutely unprofessional, and dishonest and at this point due to having our money and no product a straight up thief. DISGUSTING!!!!! I am warning others. Call the Windsor Police Fraud Division ASAP.

May 15, 2018
Worst customer service. Ordered windows last August. They were installed in March. However out bay window was “measured wrong” so we are still waiting on the install of a bay window. No one answers. Or calls back. It’s been 10 months. Will be reporting them. Do not use this company.

May 14, 2018
Craig Oke has been harbouring my half down since feb 1st. He'd go back and forth with excuses of install dates vs "its not in yet". Come Fri may 11 he said he'd let me know whats happening by monday may 14. Well instead over the weekend he blocked me from all communication. Essentially taking my money and running. He's nothing but a scammer. He recently posted that he installed a free door for the windsor womens shelter; Im sure hes luring more victims with that move. So in the end... He took my money, made excuses, and blocked me from all communication. Im not sure how he sleeps at night, justice shall be served. Call windsor police to report this criminal. Cheers craig! And tell your mom to remove her 5 star rating its conflict of interest yah goof!

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