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Window Factory Outlet

Window Factory Outlet

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2.8 Google Review
815 Smith St, Buffalo, New York, 14206, United States
(716) 392-6812 www.wfo.direct
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Refresh Reviews 2.8


May 3, 2018
Within a few days of calling, I had a return phone call, an appointment and an estimate in hand. It was very fair so I contracted with Window Factory Outlet. They made every window to order within the 2 week time frame promised and caked me for an appointment to install. They worked with my schedule and arrived on time both days. The installers were friendly, professional and got right to work. My windows fit perfectly, as did the door I also purchased from the company. They cleaned up beautifully after the work was complete, tested their work and showed me how to use the windows. Flawless from start to finish- I highly recommend!

Mar 24, 2018
Middle of the line priced. Put in windows in a decent time frame. New window had a 6 inch scratch. Company assured me they would replace it. They never called me back.

Apr 4, 2018
We have been waiting since last year may for our backroom window to be put in. They have around $800 dollars of my mothers money and excuse after excuse. Is this company going under? I'd be careful ordering from here. The excuse today as to why they don't have answers was that the owners girlfriend is in the hospital. I think after a year we should know something.

Oct 22, 2016
Our salesman John was a typical scummy salesman trying to get more money out of us and being pushy. The install process was much longer than the advertised 2-3 weeks. It took us about 6 to get them installed. However the best part was the installers. Aaron was very polite and helpful with the demonstration of the windows. He also installed 5 of them in only an hour and a half

Nov 28, 2015
When I first had an estimate they said install will take about 3 weeks so I decided to go with them for that reason...4 weeks went by and I didn't get a phone call, I called and wouldn't get an answer. Finally one day somebody answered and they set it up for two days later which was the day before Thanksgiving. The guys showed up on time and completed the windows however when they came they only had two windows....... they did not have the big picture window which was the main window we needed done!! They finished the windows that they had with them went back to the factory and found out the window that I had ordered wasn't ready at which nobody told us before hand. .. they said they would be back Saturday morning 830am-9am it is now Saturday at 2:30 p.m. and nobody will return my call I cannot get anybody to answer I already put half of the money down and yet they have not been back to finish the window. My husband and myself called at least 20 times today and left several messages. This company has horrible communication skills.

INDUSTRY BLOGS

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