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Jump+ - Apple Premium Reseller

Jump+ - Apple Premium Reseller

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4.0 Google Review
272 Princess St, Kingston, Ontario, K7L 1B5, Canada
(613) 767-6303 www.jumpplus.com
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Google Reviews

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Jun 18, 2018
Where do I even begin. I’ve been into the store a number of times, and each time I enter, I’m never greeted by the staff. I have to wander around aimlessly for long periods of time before I receive any assistance. Any time I have booked an appointment with a technician, there’s always “an issue” with the scheduler and I have to come back another day, which is a complete waste of my time. Most recently though, I purchased a device with accessories and Apple Care Plus. Assuming the sales associate was competent and knew how to click buttons, I paid the total and was on my way. After the 3 month period in which Apple Care is no longer able to be purchased, I learned that I PAID for AC+ but the sales associate did NOT REGISTER IT. Now I am out a device, and out of luck. Steer clear of this store, who claims to be an “Official Apple Reseller”. Their employees don’t know policies and clearly can’t even click buttons properly.

Mar 16, 2018
Had to visit the store twice In a week’s time. The young lady at the counter was unpleasant, short-tempered , irritated on both our visits. She was not interested in listening to us or wait to see what we have to say. Her body language and expression was like she is running out of patience. She needs some customer service training. Same store the other technician Jon was very pleasant and very helpful. He answered all our dumb questions and listened to us patiently. Would have given 5 star but I have to give 4 star

Feb 27, 2018
Very happy with the service I got. Went in to get a new iPhone battery expecting to pay $35 to have them tell me there was a recall on my model batch and the battery replacement was free. I lucked in as they had one in stock, and a tech was free. I was told it would take an hour, and it was ready in 40 minutes. Great experience; I will continue to frequent the store

Jan 25, 2018
Very professional and very knowledgeable. Outstanding and quick. Shout out to Clayton for dealing with me in a very pleasing and understanding manner and I highly recommend going in there to see them if you have any issues with your iPhone. I work for a mobile store in Kingston and I will be continuing to send all of my customers there for all things iPhone. Will be back A+++

Jan 26, 2018
I drove from Brockville to to Kingston today to have Jump + look at my daughters phone. We were 15 minutes early for our appointment, so we expected to wait, however, we were pleasantly surprised when they took us right away. The technician who helped us was named Cameron and he was excellent! Not only was he able to to quickly identify the issue with our phone and fix it, but he was able to explain to us why it happened in the first place and how to avoid this from happening again. If you have any issues with your iPhone, I would highly recommend you go to Jump +.

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Opening Hours

Mon:9 am - 7 pm
Tue:9 am - 7 pm Open Today
Wed:9 am - 7 pm
Thu:9 am - 8 pm
Fri:9 am - 8 pm
Sat:10 am - 6 pm