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St Jacob's Glass Systems Inc

St Jacob's Glass Systems Inc

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2.0 Google Review
1553 King St N, Saint Jacobs, Ontario, N0B 2N0, Canada
(519) 664-1202 stjacobsglassinc.ca
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Nov 17, 2017
Over 9 weeks later, I finally have a new window. Originally (Mid-September) Ken, the owner of the company, visited for a quote and told me it would take 2-3 weeks, so I signed off on ordering the window. Over three weeks later of not hearing back, I called and sent an email on October 5th. They got back to me letting me know that they'll install the window the following week. The end of week four comes along (October 12th), two employees show up and let me know they ordered the wrong window and that they'd contact me next week. Mistakes happen, but 3 weeks later (November 2nd), I send an email asking when I could expect an installation. I heard back the next day where it just so happens they were supposed to receive my window that day, November 3rd. But unfortunately they said that it wasn't shipped on that week's order and I'll hear back the next week. Having not heard back by Saturday (November 11th) I sent an email asking when the installation would take place. I got an email on Monday (November 13th) and finally got told it would be done this week. Now, Friday November 17th, this nightmare is finally over. This one be a one star rating if it wasn't for how nice the two employees were, the two who installed the window who I had only spoken to previously on October 12th when they arrived and apologized that they had the wrong window. Ps, they still had me pay full price and blamed everything on their distributor and said they were "just as upset" as I was. I would have never signed off on ordering the window over nine weeks ago if I knew how terrible the service would be.

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