Roberge Doors & Windows

September 5 2017, the installers arrived almost two hours late and I had to give them a call to find out what was going on. On their arrival I had everything prepared as per their request such as the furniture moved, valuables covered and I even went through the effort of covering my wood floors with tarps to protect them. The workers chose to remove my working tarps claiming they are slippery. They had rubberized mats (runners) that they promptly ran but were not covering the entire area where they were working. As you can imagine damage was done to my floors, minor scratches and dents not to mention the dust, insulation and wood chips. After the first day, a substantial amount of sawdust, insulation and foam could be found throughout the home. I also noticed large amounts of damage to the drywall around my new windows. The lead installer had to leave prior to the last window being installed. At the conclusion of the project, his right hand man collected most of the money but I refused to pay everything until the two broken windows were repaired. I discussed with him the problems with the drywall, the fact that caulking was not done around all four sides of the windows and the mess. His answer was to speak to my salesman. According to the installer, they fulfilled their contract. Caulking is aesthetic and only done on both sides, this is construction and dirt, dust and insulation is to be expected and I should have caught the mouldings earlier and paid out of pocket to get wider mouldings. I refused to pay until we could come to an agreement as I had to spend 47 hours to repair all the drywall, prime and paint. This does not include my floors which are still damaged and the $1800 paid repair to repaint the scratched fender on my car when the men plugged in an extension cord in my garage without consent. With much difficulty, Jeff and I emailed and had phone conversations back and forth. The communication was very poor. He kept saying nothing was their responsibility and it should have been brought up before completion even though I did bring it up, via phone call and email. He kept asking what I wanted and I said for them to make this right. He said he would talk to the district manager and get back to me. Four days later he called back and asked what I wanted once again. In frustration I said 1000$ to cover materials. He laughed and said he would ask but it would probably not happen. Two weeks later he called back and asked me when I would pay to which I answered how are we going to solve our issue. Jeff said they have done nothing wrong and that I had to pay or they would send me to collections. I found this unacceptable and went to his office to have an in person conversation with him and the store manager. They dug their heels in saying they could not see anything on my pictures and the installers were in disagreement with my claim that damage was created. I asked Jeff to visit the home with me as I have photographs of before and after and I would be pleased to show him the damages. Both Jeff and the store manager refused. I even called the district manager who politely told me I was attacking them and if I did not pay he had to defend himself by sending me to collections. According to him the $1000.00 I was claiming was exorbitant and any refund would not happen as they had already given me a great deal (according to him). Please do not work with this company. After further research other companies offer similar products with much better after sale service and much better communication for a flawless installation and a happy customer.

What an awful experience. They start at 8am, open the door themselves after only knocking once. Left the place a mess! I left for work around 9, leaving my boyfriend there as they continued to work. The clock was ticking and soon it became 11 and he had to go. Before he left though, he asked them to let the cats out of their cage before they left and put the curtains back up. We're on the lowest level (half above ground) of an apartment in a sketchy area of town. We'd rather not have people looking in our windows. I understand that may not be part of their job description, but they did say they would to my boyfriend. Anyways, the roommate gets home around 6 to find 1) the door unlocked and not closed properly 2) a mess of the place (furniture not put back, debris on the floor) 3) the cats have been in their cage for 10 hours and 4) the curtain rods on the floor. To boot all that, the landlord comes with a story about how the workers said to him "a blonde had told them to leave it that way". Me being the only blonde of the group, they looked to me. I left at 9am and never spoke one word to any of the workers. Im beyond mad. if you have a choice, do NOT pick this company.

Do I have to give one star? Takes forever for them to call you back. The windows are NOT "simply the best," contrary to their ads. Installation was shotty, and window seal failed after one year. There are better local places around.

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