NorthGuard Windows and Doors Inc

We absolutely love our doors! NorthGuard Windows & Doors Inc. is an amazing company. If you're looking for new doors this is the place to go. Mark was very helpful and Alex and Vlad were super accommodating. The process was extremely smooth and staff worked with us to select styles and colours for our doors that we were extremely happy with. Details were not overlooked! Everything from the sheen of the paint to the positioning of the hardware was executed with care and patience. Installers were very precise and took care in the complete installation process. We highly recommend NorthGuard Windows & Doors Inc..

Though based on my overall experience and amount of follow-ups, I don’t think North Guard deserves to have even 3 star rating however still giving 3 star just bcoz of its owner (Alex), whom I saw making an effort to remediate problem in the process and try to retain the customer. Quality is good and I love my door. However, if I have to rate my start-to-finish experience I don’t think I would rate more than 1 star. Until I placed the order, there were many calls from them to secure the deposit. The time I placed the order, things gone in a complete silent mode. The provided timeline was pushed 2 times. First time no communication and I got to know only when I called. Not even this, after placing an order, I had to follow-up >3 times to get the technical measurement done so door can go under production. The second confirmed schedule also moved and that happen the very last minute. Again, didn’t get a call until a day prior I followed up to confirm the time and left the voice message. One of the store personnel (Mark) returned the call late in the afternoon stating installation won’t happen as planned and it will take another week. Extremely frustrating to work on floating timelines with no commitment. Installation day went well. Alex came personally to ensure things are taken care based on provided feedback to him. Installers were nice but took my door bell master allen key and also didn’t put the alarm wire properly for the Security Alarm company. Alarm company came and went back stating that the wire is too short and due to that they can’t install the alarm magnet. Anyways, again I am back in the follow-up loop for these two items. Every time either no response or getting a response after multiple follow-ups. Don’t understand why companies like this who claim to be top-notch at customer experience don’t even care or respect customer’s time. Have a lot to say about alarm wire correction, communication issue + lag and the scope which home owner should be told as a part of project scope right upfront, etc. etc. but trying hard to keep short. Such projects are clearly “One Time” project and not everyone is aware of what to expect. We as a customer look up on the companies we hire to make our experience good and cheer the journey during and after. It’s a responsibility of a “mindful” companies to educate and apprise their customers from start to finish rather customer struggling to get a response or find out surprises in the middle of process. Short feedback – Good quality. Deep and repeated lags on communication and scheduling. As a customer you need to make extra effort to escalate your matter to get required attention which shouldn’t be the case by by default when you hire professionals. Though they agreed everything and apologized too (I hold all communication from start to finish) and I don’t want to sound harsh but still giving this feedback as a part of my social responsibility.

Words are not enough for the workmanship NorthGuard has provided us. Simply Look no further! NorthGuard windows and doors came into my home with beautiful entry door design. After a few sketches with the designer from NorthGuard ( Mark Harris ) we have made the right choice. Our Entry door turned out to be as beautiful as we imagined. We highly recommend NorthGuard to all of our friends and neighbours. Once again thank you!

Great people, excellent product and services. Will definitely recommend!

The price was right and the installation of our patio door was completed on time. I can't give a 5 since I had to clean up some debris afterwards.