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Portes et fenêtres à Laval - Groupe Royalty

Portes et fenêtres à Laval - Groupe Royalty

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4.0 Google Review
3320 100e Avenue, Laval, Québec, H7T 2Y4, Canada
(450) 781-2280 www.grouperoyalty.com
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Jun 18, 2023
in April we ordered windows and patio door that comes with the special door handle for the patio and it came with the regular we tried contacting and emailing many times and they still ignored me without any answers. And when they installed the patio door they dented it I went to see mr Tony in st Laurent and he said there will be a technician that will come after 2 weeks to fix it. When the technicien came he only adjusted the windows and said that was all his task to do and said somebody else will come fix it next week. it has been 3 weeks and still no response. this has to be the worst costumer experience out there no doubt. I won't stop until mr Tony resolves this

Feb 21, 2023
Excellent product, excellent service, excellent price ... would highly recommend. The entire team at Royalty from the sales team to the installation team was very professional and helpful with any inquiries I had. These windows were installed in Aug. 2022 and I have seen a huge improvement with my energy bill and overall comfort in the colder months. Love the results.

Sep 8, 2023
Very disappointed with this company. They will tell you everything to make a sale. Once they receive your money you will be avoided and ignored. Tried calling them multiple time and they always ignored our call and messages. We would have to go to the store personally in Laval before they can tell you the updated delivery time frame. Delivery timeframe: We ordered windows and doors that were promised to be delivered in two months. Windows and doors were finally delivered 6 months later! Installation: the guys that did the installation left all the trash and debris in the yard. Didn’t bother to take away their trash. They also didn’t seal the surrounding perfectly thus allowing wind and water to seep through. When we noticed these elements, it was impossible to get in touch with the company unless you show up directly at the store front. Communication: as of today, 8 months after installation I am still being ignored for a request to obtain my invoice. Multiple calls and emails have been sent and I am still being ignored. I am definitely not recommending this company unless you like to have your build delayed and be ignored.

Sep 20, 2023
Awful service and bad products. The windows create condensation and we have ice in winter inside the windows. When the Renoclimat inspector came he said they were not properly sealed. We called the company and they took literally over six months and constants calls for them to send someone. When they guy came it was obviously no longer winter so they could not see the condensation and the ice. The manager (or so he said he was on the phone) was arrogant, shameless and of course a liar. He tries to convince me the inspector from Renoclimat did not know what he was talking about. He said they would send someone in winter which did not happen. I see they take more time in answering the reviews than giving a good service... Stay away from trouble and put your money with a more reliable company.

Oct 20, 2020
Very good experience with the installation of new windows and patio door at my house! The 3-people crew was very professional and polite, answering any questions. Work was done with attention to details - all 14 frames. They were all careful with the surroundings and protected the floor, furniture, equipment, etc. against dust. They even had to cut the tile around the bathroom window to make space for the new frame - they were prepared for it. At the end all was cleaned up, packed, and taken away. All work was finished within 8 hours. Excellent job!

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