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RONA

RONA

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3.4 Google Review
301 Wye Rd #Suite 81, Sherwood Park, Alberta, T8B 0A4, Canada
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May 9, 2018
I had a very stressful situation that came to a very positive solution. I had decided to take advantage of being on holidays in a province that charged less sales tax then my home province. Fortunately for me, Rona was hosting a sale that offered 15% off on my total purchase. This on top of the 6% I was saving on my provincial sales tax equaled to 21% savings for me. I made a very large deck railing purchase and easily saved a total of approx $550.00. Over what I could of spent at home. 6 hours later and back at home I realized that approx $280.00 worth of product was left behind at the store. Fearing the worst, I made a call to Rona and explained my situation. With shift change, I wasn't certain that the outcome would be positive. Al the acting manager on duty was amazing. 3 days of work on his end before it was resolved. He made me feel comfortable the entire time by contacting me daily with a progress report.

Aug 9, 2018
I ordered 6 navy blue chairs on line; upon arrival at the store they could not find my order. When they did find the order one chair had rust paint on the seat; one chair had rust paint on the leg; one chair had a dent in the side and all the chairs were dusty and dirty as they were sitting outside. When I asked to speak to a manager in regards to the condition of the chairs, she told the young man to go look for more. No apology, nothing....what has happened to customer service? I left and drove to the Rona on Baseline and found 6 chairs there that were stacked outside, but were in great condition. When I drove back to the Rona on Wye Road to get a refund one of the staff was on the phone informing a customer that they did have 6 navy chairs in stock, so they were just going to sell them as is!!! Unbelievable, I can't imagine trying to sell dirty damaged stock to anyone. Very unprofessional and disorganized.

Aug 31, 2018
They had the door we needed in stock, and the staff were quick to help.

Jun 1, 2018
Brutal Online Order Support Placed an order for $1000 worth of wood for a project to be delivered from the Wye Rd store. 5 days goes by and no call to set up my delivery. Spend 20 minutes on the phone talking to multiple individuals to find out my order has been scheduled somehow without notifying me? It took 9 days to get delivered 10 km's. I'm not sure why they even bother to offer delivery and online services. Their process is totally disorganized. I rarely shop at Rona and only took advantage of the 15% sale...back to Lowe's where they have a well established online order system!

Jul 5, 2018
Had very helpful customer service desk & floor staff help today.

INDUSTRY BLOGS

Grain Games: The Whisky Character Playground

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The Pivotal Role of Women in the Temperance Movement Leading Up to Prohibition in North America

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Historically, women have played an indispensable role in societal transformation. One such transformative movement was the Temperance Movement in North America leading up to Prohibition....

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Bourbon: The Quintessential American Whisky with a Unique Twist

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Hey there, whisky enthusiasts! Today, we're going to delve into a topic that's as smooth as a top-shelf dram – the unique character of bourbon whisky. Now, if you're new to the...

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Prohibition and the Transformation of Women's Social Status and Behavior in the 1920s

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The 1920s, often referred to as the "Roaring Twenties," were a time of significant social and cultural change in the United States, particularly for women. One major element of...

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The Chemistry of Whiskey Aging: Impact on Taste and Quality

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Aging is a critical stage in whiskey production. The choice of cask, the length of maturation, and the aging environment all influence the spirit's final character. But what are...

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Famous Women and the Repeal of Prohibition: Evolving Perspectives

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While women were instrumental in initiating the Prohibition era, they also played a significant role in its repeal. The societal and cultural shifts during the 1920s and early...

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Creating Magic in a Barrel: A Step-by-Step Guide to Crafting Traditional Whiskey

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Hello, whiskey lovers and budding distillers alike! Today, we're taking a fascinating journey into the heart of the distillery to uncover the meticulous step-by-step process of...

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A Whiskey Journey: From Water Source to Distillery

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Every whisky connoisseur will tell you that the secret to a great whisky lies in three key elements - grain, yeast, and water. But did you know that it's the water, often overlooked,...

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Opening Hours

Mon:6 am - 10 pm
Tue:6 am - 10 pm
Wed:6 am - 10 pm
Thu:6 am - 10 pm
Fri:6 am - 10 pm
Sat:7 am - 9 pm

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