The Home Depot

I didn't catch the employees name, and the receipt is with the gift or lost. So im unable to fill out the survey (which he didn't even mention to me! ((It does get annoying being told to fill out a survey everytime you check out of a home depot)). But I wanted to give credit where credit is due. The guy that was working at the customer service desk on 01/16/2026 around mid afternoon, was excellent! A role model for customer service everywhere. Attentive as I approached the desk, greeted me with a glowing smile, I told him that I phoned ahead earlier in the day for an M12, fuel drill with battery and charger combo. I'm pretty sure he was the one I spoke with on the phone that checked the stock visually for me so I wouldn't have to drive all the way into fort Saskatchewan just to find out the count was wrong. Excellent on the phone, even better in person. Gave me a slight discount for the packaging being damaged (I believe he was aware that I had driven quite far as this store was the only one with stock for this bundle, hence the real reason he gave me a small discount.) Damage to the box was rather minimal but I still appreciated it very much that he would do that for me, whatever the real reason was. Before I left the store after paying, he instructed me very politely to be careful inthe parking lot due to the very slippery conditions brought on by our recent weather. From start to finish the service I received here could not have been better. Its 2 days later and I felt compelled to share this experience on google reviews. If management reads this review I kindly urge you to figure out who this employee was and share this review with him. His behaviour and professionalism left a lasting impression on me. He deserves to be recognized for his contributions towards this home depot location. I hope you get a raise or at least proper recognition man. You made my day, and reminded me that awesome people like you exist.

Had a horrible experience trying to return some Milwaukee tools this evening at this location. I came in here for the second night in a row after speaking to a lady on the phone before that. I called to make sure if I came to this location, that I could return a few Milwaukee tools without my receipt and paying cash. I was told it would be ok they could just look it up in the system. I went in the next night spoke with Jennifer (a manger) who told that isn't true. They had no way of looking in the system. So I went to the website and confirmed what I was told on the phone was true. That's how they do a return within 90 days, if you pay cash. So I went back into the store and spoke to another lady who called Jennifer back to customer service. Jennifer brought along her manager who then told me that was true I just needed the exact date and location I purchased the tools. Then I could go back to the store and give them that information and they could look up the cash receipts for that day and she will refund my cash. I said ok np, went home looked through my Google timeline and found the information i was instructed I would need. Went back into that location tonight and spoke to Jennifer, Tamara and another lady told me they wouldn't return my tools. Which had malfunctioned within not even 2 weeks of me purching. I used the drill maybe 3 times.. I'm an apprentice electrician. They continued to tell me they have the right to refuse my return and the conversation I had with there manager the night before was not true. She didn't know what she was talking about and that Jennifer is her manager and knows they don't have to refund or even exchange the drill. I trusted this location because I have been a fort resident for a couple years now. My partner is a mechanic and we shop here many times a week. We have bought thousands of dollars worth of DeWalt tools and Milwaukee tools. This is not the first time Tamara has given me a hard time returning a tool and I had the receipt that time. The three women I was dealing with tonight continued to argue with me infront of customers. I would consider that bullying if my child was on a play ground being treated that way. What a horrible way to treat a customer. Especially if you are claiming to be a manager dealing with a customer infront of your employees. You should be setting a better example then that as a superior. I did everything I was asked to do on my part , respectfully, without hesitation. None of these women tried to help me or look up my receipts. They were very quick to tell me they had the right to refuse me. I in now way was disrespectful towards them, I gave them space because they kept complaining about the 200 cash receipts from that day that they had to look through. I know it may be a tough task to look through the receipts, even tho I gave them a time, date, location and even the exact amount I paid for the tools.. because Tamara demanded i figure that out. Apparently none of them know the prices of the products they sell and one of the biggest brands at that. I'm extremely disappointed and very sad about the treatment I received over a return for malfunctioned tools within 90 days of my purchase. The tools are still on for the same sale price I purchased them for so I don't see the issue here. I was questioned as if I don't know what I bought or something. Like maybe because the way I look, I would have no idea about these tools or how to use them. Just extremely sad and disgusting service tonight. I really hope the customer service employees have some more training. Especially Jennifer as the manger..? and Tamara who has such a sour attitude towards customers. I really hope these three ladies can realize women should be lifting other women up... Not trying to tear them down because I have the same right as every other customer that could have been in my position. I hope this finds the right person. Thank you --'jessica.

I love Home Depot they usually have everything u need. I never check prices but I am sure you can get things cheaper depending what it is but usually they are great

Terrible store, don't buy warranty from them as they won't honour it anyways. Called a week ago to make sure we could return our fridge with our receipt, finally make it to town and brought it there for no reason I guess If I wanted to send it to another supplier I wouldn't have payed extra for the warranty. Will not come back, thanks for making it easier to stick with Canadian companies

Excellent staff at this location, thank you Ray! Raymond helped us figure out exactly what we needed for our project, gave us lots of helpful advice, and got our sheet wood cut to size :)