The Home Depot

Worst experience of life. The three times I went there to purchase laminate and inquire about installation, they had zero experienced people working in the flooring department that could help guide me in the process. I get that people need to learn but don’t let them fend for themselves when they have no idea about anything they are talking about. At the time, they had a promotion going where you would get 50% off installation, which sounded like an amazing deal, especially for me. But unfortunately the person that happen to assist me in the three times I tried to inquire/purchase the product and service, didn’t have enough information or the knowledge to seal the deal. Stupid me still decided to purchase the materials only because I loved the flooring they were selling, and the price was right. I was purchasing two different types of flooring, one for my upstairs and one for my stairs. I had to order the stair flooring through special ordering. No big deal right? Nope. So wrong. They told me that I would wait 10 business days for the materials to come in. It’s now been 34 days and I still haven’t received my stair nosing to complete a job that I hired someone to do. If the employee at the time of purchase had to of been knowledgeable and tell me that the stair nosing was on back order, I would of 100% took my business elsewhere. Renovations are not fun. Especially when you have a time limit and family from away up helping you get it done and couldn’t stay to see the finished results only due to lack of experienced staff. During the 34 days I have been waiting for my product, no one from the store contacted me to inform me of the delay. It was only until I called probably 15 times asking did I even find out it was on back order. My advice to anyone doing renovations in the near future is to go anywhere else but here. It has affected my living situation so much and I’ve now lost the contractor I had hired to finish the job because it’s been so damn long. The store has offered no compensation, not even an apology. And therefore I will forever boycott Home Depot and spread the word of my experience to everyone I know. It’s really not acceptable

I went to get a new circuit breaker for my place, the first person I spoke too was quite short with me. He also didn't have the info I was looking for. But, the second person was vary friendly and knowledgeable. I got what I needed.

One of my favourite home depot locations in Edmonton. They seem to have more employees than other locations and it’s really easy to ask for help.

Custom blinds - Go elsewhere It's been 6 months since I've ordered blinds and HD has still not been able to finish the job. The initial installation was full of errors, measurements were wrong, customer service non-responsive, and they prematurely took final payment (in breach of contract) and refused to temporarily refund. Strongly recommend you look at another vendor. Update: blinds issues finally resolved. Adding an extra 2 stars as the management team was helpful and willing to help push resolution. Unfortunately the vast majority of the engagement was negative but they did make things right in the end

Went to this location today to order custom closet doors. I had no idea there was a large variety as one location only gave me two options (white or mirrored) amazing service. Super knowledgeable.. Glen was the man who helped me order them. Just from listening the entire millwright department they are so helpful to people who call in (which is rare nowadays ) going forward I'm driving out to south common location anytime I require good advice for DIY renovations.