west elm

Good selection of kitchen decor stuff. Prices are all over. Some stuff I would consider very inexpensive. Other stuff over priced. But mostly it’s appropriate. Lost a star because the staff are totally hit and miss for helpfulness. Some make it clear they don’t have time to help. Some are super helpful and others are in between. HINT: they often have local artisans selling their wares at the front of the store. It’s interesting to see what’s in

I am hesitant to write this review because it is likely that I will shop at West Elm in the future because I like their products; however, the customer service there can be absolutely atrocious. I just purchased a bench from the Calgary location and had it shipped to Edmonton. I asked that the bench be shipped on a specific date because I would be out of town, but they disregarded my request and had it shipped immediately, so the bench box sat out in the rain for 48 hours. Fortunately it survived the weather, but I was frustrated nonetheless. This morning, I went to assemble the bench and, as I was putting it together, I was certain the bench dimensions were not as claimed on the website. I measured the bench and cross-referenced the website dimensions and I was correct, the dimensions are off. The Anderson Solid Wood Dining Bench claims to be 58"w x 15"d x 18"h on the website, but in reality it is 50"w x 15"d x 18"h - that is an 8" discrepancy in width! While I was on the website, I also noticed that the bench was more than $100 less than what I purchased it for. I called the store to see if they could do a price adjustment for me and the associate I spoke to said "Did you already receive the bench? We can't do a price adjustment if you received it. It says so on the bottom of the receipt". Okay, I respect your store policy, but had you respected my delivery date request, I wouldn't have the bench yet and I could have returned it and repurchased it at the lesser price. She was curt with me and just reiterated the policy even though they were in the wrong. Finally, I wanted them to know about the error on the website with the dimensions. I explained to the associate "I'm not sure if you can do anything about this, but the website dimensions of the bench are incorrect". Her response was "Oh. We'll look into that.", but at no point in the conversation did she determine which bench I was talking about. She was just anxious to get me off the phone. So buyer beware, West Elm website dimensions are not always accurate! West Elm Calgary, your customer service can be disappointing to say the least. Your customers are not your enemy so I'm not sure why you treat us that way.

Store is amazing staff not so much was asked to leave with my service dog have never been back

We have purchased a number of items from Westelm in the last year and have been very happy with the quality and customer service provided. We had a small crack in a supporting bracket on one of the bed frames we bought and the help they offered to rectify the problem was quick and amazing. I would totally recommend using this store if you need furniture or accessories for your house and you want good quality and exceptional service.

I hope they can have more stocks available. Other than that, nice store.