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Pier 1 Imports

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2.5 Google Review

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105-11517 Westgate Dr, Grande Prairie, Alberta, T8V 3B1, Canada

(780) 532-1530 www.pier1.ca/on/demandware.store/Sites-pier1_ca-Site/default/Stores-Find?utm_source=Local&utm_medium=LocalListings&utm_campaign=Google_LocalStore_Listings&s_cid=lsl0000002

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Refresh Reviews 2.5

Jaclyn Schumacher

Jul 20, 2018

Its a nice store. Has all the usual Pier 1 products at the usual high price. Staff is mostly friendly. Location is great with lots of parking.

Felicia Oxford

Jul 29, 2018

Staff was really rude and obviously not interested in making a sale.

Gina Sully

Aug 20, 2018

Full of fresh ideas

aman sam

Jan 8, 2018

Worst customer service and damaged heavy furniture from India. Bought a dining table set, They dont deliver to the house so we had to pick it from store . The table was tons of kg after opening and ASSEMBLING ourselves we found out that the table was cracked on the corners we called the store and they said they ll give us the new one so we had to pack the super heavy table again and took it back to store . we requested this time to check it before we buy if its in good condition or not because its difficult to carry heavy tables and its not good for ur back and body. the lady confirmed that table is brand new and not damaged. After unpacking the second table it was cracked and damaged too means somebody might have returned it too and they sold us what a shame on the store who dont care for their customers and keep selling bad pieces . so after all this disapointment we decided to return it and called the store and they said they cant return it because they already have exchanged it what ????What does that mean? where is in the policy it states ? and y wd we keep the cracked table when the return policy says we have 30 days to return it and most of all it was cracked so no point of wasting 12-1400 $ on damaged table. so we spoke with the manger and she said the same may b they dont wont to loose their commisions they might have earned. then we spoke with regional manager she said the same finally after all this we called the usa customer service and the gentleman helped getting our refunds back. What a relief !!! :esson learned Dont waste ur time buying stuff from Pier One Grande Prairie buy from cosco or Ashley etc atleast they ll deliver the heavy furniture to ur house and Save urselves from heavy lifting and back aches .

Amy Hansen

Sep 13, 2017

Absolutely the worst customer service I have ever experienced. Regarding 4 faulty bean bag chairs purchased by my children, I have been trying to resolve this issue for approximately 5 months. After replying to the online incident emails there has been no contact. Have spoken to 3 different store managers vi email and phone, as well as 2 customer service agents - none of which have helped but rather keep sending me on a run around. The last words from one of the managers today were that "it takes time and I should call customer service, her hands are tied at store level". After over an hour on the phone today with customer service today the gentlemen apologetically informs me that since the store is in Canada only the store manager can help resolve the situation. Of course, she is out of town until next week and we move tomorrow. Super disappointed, and expect way better communication.

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Opening Hours

Mon:10 am - 9 pm

Tue:10 am - 9 pm

Wed:10 am - 9 pm

Thu:10 am - 9 pm

Fri:10 am - 9 pm Open Today

Sat:10 am - 6 pm