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RONA

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3.4 Google Review

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6912 29 Ave NW, Calgary, Alberta, T3B 0J4, Canada

(403) 288-5455 www.rona.ca/en/store/66120?utm_medium=referral&utm_campaign=yext&utm_source=yext

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Refresh Reviews 3.4

Nick Bruinsma

Sep 14, 2018

Just awful. Ordered online for some ready mix concrete that I needed on a specific. Friday of delivery, it doesn't show up. I call the customer service phone number. They tell me that someone left a voicemail for me (never happened). They say they will get the manager of the location to call. An hour later, no call - I call the store. It is 4:30 pm now and there is no one in the delivery department. Call sales, guys transfers me to the delivery department that I just told him was empty. Call again, and the guy puts the manager on the line. Manager immediately gives me attitude and tells me they CAN'T CHECK THE ORDER. After arguing with him for 5 minutes he says he will call back. Calls back to tell me my address isn't on the delivery sheet, I tell him the order number. "Oh that is a web order, I will have to check and call you back". Calls back, "Oh I am sorry, we messed up - we charged you for the order but we didn't put it on the delivery sheet - earliest I can do is Monday". Then gets angry at me for telling him he should not tell customers that he can't check on an order when he clearly can. Waiting to see how the refund is processed, but based on the service I received I am guessing it will mean a call to the credit card company...

Trent

Jul 18, 2018

For a small store, it has pretty much everything compared to a full sized store and I can almost always park right by the front door. I used to use the lumber yard all the time when it was totem. Assuming it hasn’t changed than its the best hands down. One thing. the til girls suck!!! Yes i want bags for the cart full of plumbing fittings i bought. They are perfect examples to promote self checkout.

Linda Borys

Jun 23, 2018

June 23, 2018: The young men in the yard were exceptionally helpful - I thought my purchase was missing a part based on the parts list. They searched for another package the same & helped me compare parts & decipher the list & instructions. They were courteous and efficient, and they provided the best service I’ve ever had! I am so impressed - thanks for a great experience!!

Sarah Moon

Aug 3, 2018

Best expertise and customer service in the area. The staff are experts with great advice and tips for those of us experiencing real renovations for the first time! Only recommendation is: regularly stock more of the small accessories and tools please!

Darcy Roy

Jun 12, 2018

Best customer experience I have had at any home improvement store. These guys looked after me HUGE for something I bought at a different Rona and made my life way easier. Thanks and keep it up!

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Opening Hours

Mon:6 am - 10 pm

Tue:6 am - 10 pm

Wed:6 am - 10 pm

Thu:6 am - 10 pm

Fri:6 am - 10 pm Open Today

Sat:7 am - 9 pm