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3.5 Google Review
3091 152 St #Unit 305, Surrey, British Columbia, V4P 3K1, Canada
(604) 536-3618 www.bouclair.com
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Google Reviews

Refresh Reviews 3.5


Jan 10, 2019
I was a regular shopper at this store, but after my recent experience at the Surrey store, I will not be returning. I purchased a gift card for my sister who lives in Northern BC. Before I purchased it, I asked the cashier if it could be used online; to which she replied “yes”. When my sister tried to redeem it online, she was informed it couldn’t be used online and that it couldn’t be used to purchase sale items! A gift card is cash and the recipient should be able to redeem it toward whatever item they wish. I had to direct the issue to Corporate Customer Service who is slow at responding to complaints and the only solution provided was to mail the card back to me so I could return it to the store for a refund. This is inconvenient for both my sister and myself and it also introduces the risk of the card getting lost or stolen in the mail. It was the store employee’s error and yet this employer is quick to dismiss the complaint and require the card be mailed back for refund. Oh! And I also have to have the receipt!!! The cashier who sold me the card and spoke to me afterward was abrasive and quick to dismiss. She was also rude to other workers who were working at the time of my follow up visit. At least she agreed with me when I told her it was very poor customer service. Don’t shop here! Go a few doors down to Homesense.

Mar 9, 2019
Cool store, went on a Friday night, We were the only customers in the store for some time and not one employee acknowledged us which was strange.

Feb 14, 2019
i came here after going to the coquitlam location and my experience here compared to coquitlam was not even comparable. Diana at the coquitlam store made me think that company wide would be like her service and i was shocked how much worse the service here was compared to coquitlam. Will not go here i will go to coquitlam always or order online if they don't have it don't go to this location go to coquitlam don't waste your time here some of the staff here are so rude i can't remember her name but she was a older lady with a mean attitude her name started with a N i think nanette or nan something

Sep 5, 2018
Love love love this place. Their stuff is unique and affordable and they always have great sales. Deducting 1 star for in store experience. The staff are great and friendly here but they can be very slow and hard to track down since there seems to be a maximum of 3 people working at any given time

Feb 8, 2019
Super helpful staff and great quality products

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Opening Hours

Mon:10 am - 8 pm
Tue:10 am - 8 pm
Wed:10 am - 8 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm Open Today
Sat:10 am - 6 pm