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3.5 Google Review
3091 152 St #Unit 305, Surrey, British Columbia, V4P 3K1, Canada
(604) 536-3618 www.bouclair.com
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Google Reviews

Refresh Reviews 3.5


Jan 10, 2019
I was a regular shopper at this store, but after my recent experience at the Surrey store, I will not be returning. I purchased a gift card for my sister who lives in Northern BC. Before I purchased it, I asked the cashier if it could be used online; to which she replied “yes”. When my sister tried to redeem it online, she was informed it couldn’t be used online and that it couldn’t be used to purchase sale items! A gift card is cash and the recipient should be able to redeem it toward whatever item they wish. I had to direct the issue to Corporate Customer Service who is slow at responding to complaints and the only solution provided was to mail the card back to me so I could return it to the store for a refund. This is inconvenient for both my sister and myself and it also introduces the risk of the card getting lost or stolen in the mail. It was the store employee’s error and yet this employer is quick to dismiss the complaint and require the card be mailed back for refund. Oh! And I also have to have the receipt!!! The cashier who sold me the card and spoke to me afterward was abrasive and quick to dismiss. She was also rude to other workers who were working at the time of my follow up visit. At least she agreed with me when I told her it was very poor customer service. Don’t shop here! Go a few doors down to Homesense.

Mar 9, 2019
Cool store, went on a Friday night, We were the only customers in the store for some time and not one employee acknowledged us which was strange.

Feb 14, 2019
i came here after going to the coquitlam location and my experience here compared to coquitlam was not even comparable. Diana at the coquitlam store made me think that company wide would be like her service and i was shocked how much worse the service here was compared to coquitlam. Will not go here i will go to coquitlam always or order online if they don't have it don't go to this location go to coquitlam don't waste your time here some of the staff here are so rude i can't remember her name but she was a older lady with a mean attitude her name started with a N i think nanette or nan something

Sep 5, 2018
Love love love this place. Their stuff is unique and affordable and they always have great sales. Deducting 1 star for in store experience. The staff are great and friendly here but they can be very slow and hard to track down since there seems to be a maximum of 3 people working at any given time

Feb 8, 2019
Super helpful staff and great quality products

INDUSTRY BLOGS

The Evolution of Whisky: 18th Century Methods vs. Modern Mastery

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Whisky lovers, we've got a treat for you today! We're going on a time-traveling adventure to compare whisky production methods between the 18th century and today. Understanding the...

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Single Malt vs. Blended Whiskey: A Comprehensive Guide

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Whether you are a whiskey connoisseur or a casual enthusiast, understanding the nuanced world of whiskey can be a delightful pursuit. Two terms that often spark curiosity are...

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The Art of Distillation: How it Shapes the Flavour of Whisky

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Hello, whisky enthusiasts! Today, we're embarking on a spirited exploration of one of the most significant steps in whisky-making: distillation. We'll delve into how this intricate...

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Prohibition and the Transformation of Women's Social Status and Behavior in the 1920s

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The 1920s, often referred to as the "Roaring Twenties," were a time of significant social and cultural change in the United States, particularly for women. One major element of...

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Whisky 101: A Light-hearted Guide to the Water of Life

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Famous Women and the Repeal of Prohibition: Evolving Perspectives

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While women were instrumental in initiating the Prohibition era, they also played a significant role in its repeal. The societal and cultural shifts during the 1920s and early...

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Whiskey Production: 18th Century Methods vs Modern Techniques

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In the 18th century, the choice of grain for whiskey production was largely determined by regional availability. In Scotland and Ireland, barley was the predominant grain, while...

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The Great Whisky Adventure: A Journey Back to the Earliest Drops in History

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Join us, dear readers, as we embark on an exciting journey back in time, tracing the footsteps of our whisky-loving ancestors! From the mystic east to the rugged Celtic lands,...

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Opening Hours

Mon:10 am - 8 pm
Tue:10 am - 8 pm
Wed:10 am - 8 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 6 pm Today

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