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Jul 24, 2018
I am doing a full kitchen renovation so I went to the Rona in Vernon to ask their process. The kitchen person gave me his card and told me to email him the dimensions. I went home right away and emailed the measurements, photos, etc. Several days went by and I didn't hear anything so I emailed again and said I just wanted to make sure you got everything? Still no response. I called and left a message on his cell (that was printed on the business card). No response. Weeks later I went into the store and he was on a call so I just browsed other departments. When I came back he was away from his desk so I asked the appliance guy to call him. No answer within the store. I asked the appliance person if I could leave a copy of the plans with a note. I did that. Still nothing back. A simple phone call back to say they will be in touch is the least they could have done. For a company that prides themselves on customer service I found this to be a terrible experience. Clearly, they do not want my business for a full kitchen renovation. Rest assured the competition will benefit from your poor service execution.

Sep 2, 2018
Nice new renovations. Well stocked. Decent competitive pricing. Airmiles collector miles. Lots of parking. Great clearance deals. Helpful friendly staff.

Aug 8, 2018
High prices and poor customer service.... the only thing they have going for them is the odd shiny penny who go out of their way to help you figure something out ... but the rest of them avoid eye contact and turn and go the other way..... Contract sales and the guy running the yard are the power houses ....those guys are five star for sure.....

Aug 6, 2018
Great experience. Both Alan and Collette were a fantastic help in finding our list items and problem solving some home renovation ideas.

Aug 14, 2018
I like Rona because it has great deals online and you can order online and pick up. They still need to sort out their online order pickup a bit as you end up waiting longer than it would take to grab the item yourself, but hopefully that will come with time.

INDUSTRY BLOGS

Female Bootleggers of Prohibition: Stories of Defiance

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Prohibition, the legal enforcement banning alcohol sale and consumption in the United States from 1920 to 1933, was a unique period that saw a rise in illegal activities designed to...

Smithville Whiskey

The Science of H2O: Why Water Matters in Whisky Production

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Water, water everywhere, but not a drop to drink? Not so in whisky production! Here's a playful dive into the scientific significance of water in crafting the spirit we all adore....

Smithville Whiskey

The Pivotal Role of Women in the Temperance Movement Leading Up to Prohibition in North America

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Historically, women have played an indispensable role in societal transformation. One such transformative movement was the Temperance Movement in North America leading up to Prohibition....

Smithville Whiskey

The Earliest Instances of Whiskey in World History

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The history of whiskey, or whisky as it's spelled in some countries, is long and somewhat shrouded in time. While the exact origins of whiskey are unclear, we can trace its ancestry...

Smithville Whiskey

Carrie Nation: A Crucial Catalyst of the Temperance Movement

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Carrie Nation, born Carrie Amelia Moore on November 25, 1846, in Garrard County, Kentucky, was a formidable figure in the American Temperance Movement, known for her audacious...

Smithville Whiskey

Grain Games: The Whisky Character Playground

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Hello, whisky wanderers! Ready to hop, skip, and jump into the rollicking world of grains and their whimsical influence on whisky character? From the robust charm of barley to...

Smithville Whiskey

Famous Women and the Repeal of Prohibition: Evolving Perspectives

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While women were instrumental in initiating the Prohibition era, they also played a significant role in its repeal. The societal and cultural shifts during the 1920s and early...

Smithville Whiskey

A Spirited History: The Role of Whisky During American Prohibition

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Whisky lovers, get ready for a journey into the past, as today, we're delving into the intriguing role whisky played during one of the most dramatic periods in American history...

Smithville Whiskey


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