Get to the top of the directory by claiming your business!
Capital Lighting

Capital Lighting

Claim Business
3.4 Google Review
901 Polaris Pkwy, Columbus, Ohio, 43240, United States
Read our review guideline

Write a Review

Loading…

Write a review
Be the first to write a review.

Google Reviews

Refresh Reviews 3.4


May 9, 2019
I am shocked. I just got back from the store and have never received such poor service or been treated so poorly in a place of business. We are building a house and required to use Capital Lighting. We were told Capital Lighting would reach out to us. They never did. After we reached out to them they sent us our lighting package only after we escalated it to our builder. We picked all our lighting and then tried to reach back out. We got no response. We were never offered an appointment either which we were told we should have had. I stopped into the store and the store worker told me no one would help me other than this one very busy person who doesn’t call back or respond to email. I am scared about getting my lights thru them now. We are spending nearly 10,000 with them and I have zero confidence. I wish I could explain how rude the lady was. I asked would anyone in the store be willing to help - no, no no was her answer. Then I called and explained my experience and asked how to escalate it. I was told “I’ll forward you to account management” and was put into Sheila’s voicemail. The shocking thing is this is a fancy place. I did not expect this AT ALL.

May 7, 2019
Fast, friendly staff. Great selection, decent pricing. The service is worth the slightly higher prices.

Feb 19, 2019
Great selection of custom lighting that really stands out compared to bigger box stores. Sales people are reasonably knowledgable but customer service is not their strong suit. Feels like they are understaffed and constantly helping many customers at one time.

Apr 18, 2019
Great selection of lighting, staff was helpful with the design of our new fan

Jan 18, 2019
I built a home which contracts with Capital Lighting. Wendy was the employee we were assigned. We had several problems: 1) We had to wait 2 months for back-ordered items after moving in. 2) One of the light fixtures we ordered was actually discontinued (at the time of ordering), but we were never notified of that. 3) Extremely poor communication/customer service. I attempted to communicate with MULTIPLE employees via phone AND email with little to NO responses. Wendy never responded to an email at one point for over a month (regarding both back-ordered item status & missing/"discontinued" fixture). 4) I finally got my lights in, but during installation they blew the light fixture on the fan and 4 months later, it is still NOT working. 12/18/18 I contacted Wendy AGAIN and they were not made aware by their employees this needed repaired. I set up an appointment for today (1/16/19) at 10AM to get that light installed... per the usual it is now NOON. No call. No show. Thank you for your response. You still did not make it at "your " 12:30 time. It was around 1:30PM.

INDUSTRY BLOGS

Whiskey Trails: A Cultural Expedition through Ireland and Scotland

#whiskey #smithville

Whiskey, the golden spirit of the Gaelic lands, embodies more than just a delightful drink. In both Ireland and Scotland, it's a cultural touchstone, holding centuries of history, tradition,...

Smithville Whiskey

The Pivotal Role of Women in the Temperance Movement Leading Up to Prohibition in North America

#whiskey #smithville

Historically, women have played an indispensable role in societal transformation. One such transformative movement was the Temperance Movement in North America leading up to Prohibition....

Smithville Whiskey

Safe Real Estate Investments in Costa Rica for Foreigners

Safety is one of the most critical considerations for international real estate investors—and Costa Rica consistently ranks among the safest and most transparent markets in Latin...

Kindred Consulting C.R.

The Great Whisky Adventure: A Journey Back to the Earliest Drops in History

#whiskey #smithville

Join us, dear readers, as we embark on an exciting journey back in time, tracing the footsteps of our whisky-loving ancestors! From the mystic east to the rugged Celtic lands,...

Smithville Whiskey

The Grain Game: How Grains Shape the Soul of Whiskey

#whiskey #smithville

Whiskey, a beloved spirit savored around the world, is a product of nature's simplest ingredients. At its heart, whiskey is nothing more than water, yeast, and most importantly,...

Smithville Whiskey

Tax Advantages of Investing in Costa Rica Property

When evaluating international real estate investments, taxation often becomes one of the most decisive factors influencing long-term returns. Costa Rica has built a strong reputation...

Kindred Consulting C.R.

Mistico Costa Rica Beachfront Community Investment

The evolution of real estate investing has shifted dramatically over the past decade. Today’s investors are not simply purchasing property—they are buying into lifestyle ecosystems....

Kindred Consulting C.R.

A Spirited History: The Role of Whisky During American Prohibition

#whiskey #smithville

Whisky lovers, get ready for a journey into the past, as today, we're delving into the intriguing role whisky played during one of the most dramatic periods in American history...

Smithville Whiskey


Own this business?

Claim Your Business
• Update your photo and information
• Get notified when reviews are posted
• Respond and manage your reviews
• Select badges and keywords

Opening Hours

Mon:10 am - 5 pm Today
Tue:10 am - 5 pm
Wed:12 pm - 7 pm
Thu:12 pm - 7 pm
Fri:10 am - 5 pm
Sat:10 am - 5 pm